Urban Boho's Policies
Welcome to Urban Boho. My name is Debi and I love to create wood wall art and wood jewelry. For our wall art, I use reclaimed wood as often as possible. For our jewelry, I use water based, eco-friendly stains and dyes. I make all of our pieces right here in Arlington, Texas. Home of the Cowboys and the Rangers. If you see a piece that you would like customized, please don't hesitate to ask.
All payments are accepted in US dollars. Your payment is processed at the time of ordering, NOT upon shipping. Orders must pay with acceptable credit card or Paypal, payments must be for the exact purchase amount. Misrepresentation of location at time of order: Orders placed with the shipping location misrepresented for the purpose of obtaining reduced shipping fees or to circumvent sales tax will be canceled and subject to a cancellation fee. Example of misrepresentation is selection of domestic shipping but request the order to be shipped to an international address or use another domestic location but request shipment to a location where sales tax is applicable.
Made to order items ship on completion, please see each individual item for make ready times, please keep in mind make ready times are an estimate. All other orders normally ship within 5 business days after full payment is received. DOMESTIC ORDERS: All orders are shipped via the USPS with delivery confirmation. SHIPPING TO ANOTHER ADDRESS: If you need an item to be shipped to a friend or family member as a gift please be sure you note this when ordering, the recipients location/shipping address must be completed at the time the order is placed.
Refund & Exchange Policy
Acceptance of Goods: Once you receive your order please take the time to check it over. If you find damage notify me immediately*. I will consider all sales final and received in good condition if I do not hear from you within 7 (seven) days from the date of receipt. Date of receipt is based on the delivery/availability date noted by the USPS tracking. *Damaged Items - What to do: Should something happen to your order or one of the items in your order, you must assist in getting the proper paperwork to the postal service. This means photos of the damaged package and contents. Please do not throw away a damaged package or contents. RETURNS: Returned Items must be returned within 10 days of receipt. The receipt or delivery date is determined by the delivery confirmation issued by USPS. Returned items must have a Return Authorization Number (RAN). To obtain a RAN please contact us by email. Items returned without a RAN may not be accepted. Refunds will be issued for merchandise only using the same payment method used to make the purchase provided the items are returned undamaged. For your protection please insure and obtain delivery confirmation on return packages. Lost or damaged items are not eligible for refund. Returns are subject to a 20% restocking fee. This fee cannot be waived. Exchanges are not subject to restocking fees. Please contact us if you have any questions. SPECIAL ORDERS: Urban Boho accepts special orders and items made to order. However these orders must be paid in full before the order is started. Made to order/Special orders are not eligible for return or refund. ORDER CANCELLATION / NON-PAYMENT / CREDIT CARD ISSUES / REFUSED SHIPMENTS: Orders will be cancelled if: a. Payment has not been received within 7 business days from order date unless prior arrangements have been made. b. At my discretion. Electronic Payments Using Credit Cards or Other Forms of Payment: Orders cancelled within 24 hours by the account or card holder for any reason will incur a $15.00 cancellation processing fee. Cancellations after 24 hours will include a 20% restocking fee. Orders that have been shipped and refused by the recipient are considered the same as cancelled orders and will incur a cancellation processing fee of $15.00 plus a 20% restocking fee. Shipping & handling amounts on refused shipments are not eligible for refund. Credit card reversals or charge-backs are subject to processing/handling fee plus any other fees incurred by the reversal. Non-payment of the fee may result in additional processing fees and/or collection fees.
Privacy & Security: Trust is at the heart of every successful, ongoing relationship. I know your privacy and security are of vital interest to you when shopping online and take the personal information you entrust to me very seriously. Because of this commitment, Urban Boho will never sell, rent or trade e-mail addresses or personal information with any other person or company.