Untamed Rose's Policies
Welcome & thanks for visiting my shop! I have a passion for all things creative. Everything here is handmade by me based on whatever inspires me at the moment. I take pride in using high quality Glass and making each item a real treasure. So, if you see something you like, purchase it! You won't find another one exactly like it! Am Happy to take custom and wholesale orders, love a challenge :)
I accept Paypal. If your item(s) are not paid for within 3 days of check out, the sale will be cancelled and the item(s) relisted. Please contact me if you have any trouble checking out. You do not need a Paypal account to purchase and item with paypal. You can pay directly with a credit card. All North Carolina residents will be charged state and local tax of 7.25%. Please note that custom made orders will not be started until payment is received in full or half if agreed upon for much larger or unusual requests.
I ship USPS First Class with Delivery Confirmation within the US. Insurance is available for an extra fee. If you need an item sooner, please contact me for priority pricing or Next day shipping. All in stock or OOAK items will be shipped within 1 to 2 business days after payment is received. Custom orders will be shipped within the agreed upon time, after receipt of payment. We will discuss timing as it can be from 2 days to 3 weeks, pending what you are needing and how many. Please double, triple check your address during check out. I will do what I can but an incorrect address can really mess things up. International orders are welcome. All international orders are shipped USPS First Class Parcel or package. Unfortunately, the tracking on isn't the best at all but will be provided. If you would prefer Priority Shipping, please contact me prior to purchasing. I will see what options we have specif to your location. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs officials to determine what these additional costs may be prior to purchase.
Refund & Exchange Policy
My number one goal is customer satisfaction, so I hope you will be thrilled with your purchase. If you receive an item that you are not 100% completely satisfied with, please contact me within 7 days to arrange a timely return of the item for an in store credit. Shipping costs are at the expense of the buyer. Should the unfortunate event of an item breaking in transit, contact me asap with photos of the item and we will working something out. Be it refund, repair or replacement. If you are in anyway unhappy with your order, please contact me before doing anything else.
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