Triple Moon Gallery's Policies
Payment through Aftcra services are accepted.
Due to the size of the chest and weight of the Dragon Eggs, I typically use the USPS 2-3 day priority medium mailing box on the regular size sets to ship these items within the continental 50 states. They are carefully packed and insured to avoid any damage so they arrive safely to you in an expedient manner. Like you, I hate that the shipping costs are as much as they are and I charge nothing extra from what USPS / UPS charges me to get it to you. You are buying a high quality, one of a kind handcrafted product and my goal is to get it to you in the best possible way. If you have any questions or would like to know the price for shipping to another country or location, please send me a message. For international orders, please send me a message for information regarding shipping locations and costs. Please be aware that there may be customs fees. I do not assume responsibility for those or a returned item due to being undeliverable.
Refund & Exchange Policy
Because this is a made to order item, no refunds will be issued. However, if you are not satisfied with your order, I will do my best to work with you in regards to that. Should a catastrophic event have happened during the transport of your item, please take photos of the packaging and any damages to the item and contact me. I will need the photos in order to verify the damage and I will work with you accordingly for a replacement.