Treefrog & Hedgehog Originals's Policies
Welcome to our store, Treefrog & Hedgehog Originals. This site is run together by Lou and Ness, a husband and wife team. Lou is a designer and creator of a variety of unique, handmade semiprecious stone jewelry including bracelets, pendants, and earrings. Lou got his start making jewelry because of his love of the wide variety of semiprecious stones. He first nurtured his love as a "rock hound" as a kid, when he would collect various rocks and quartz crystals while hiking with his father. He rekindled his love of semiprecious stones as an adult, and discovered that he had a talent for creating beautiful handmade jewelry. This talent, coupled with a creative eye for blending colors and patterns, is represented in the unique works in our shop. He also believes the beauty held within each stone holds benefits that people have been drawn to since the dawn of time, whether it is in the form of power, healing, spirituality, or mysticism. Ness is a nature lover, and loved taking pictures as a kid, although most of the pictures in those days were of her cat! Always being an artistic person, she has dabbled in other mediums, including sketching, charcoal drawing, counted cross stitch, and crocheting (some of these projects may make an appearance at the shop here from time to time!), but has recently come back around to photography as a way to express herself. She still loves capturing the beautiful images that nature has to offer, leading to the collection she has here today. Her photographs will make an excellent decoration in any home or office, bringing a peaceful moment to any room. You can view her more extensive photo gallery at http://treefrogandhedgehogphotogallery.shutterfly.com. Enjoy what we have to offer, and visit frequently to see whats new!
We accept Paypal and direct checkout (credit cards). Connecticut residents with be charged 6.35% sales tax. Custom orders: Custom orders are available for jewelry and crochet items. At our discretion, for larger custom orders(i.e. blankets or orders for multiple items), we reserve the right to request payment of half the agreed upon amount up front, with the other half due at time of completion/shipping. Prior to order, we will work with you to come to agreed upon pricing for the item and establish necessary details to ensure order is to your specification. Thank you for your interest in our custom work We reserve the right to cancel orders not paid for within 3 days, unless prior arrangements have been made.
All orders will be shipped to address provided unless you have contacted us with an alternate address. All items are shipped via USPS First Class mail, include tracking number, and generally arrive 2-5 days after being shipped, approx 5-10 days for international shipping via First Class. Jewelry Items: Many of the jewelry items are already made and ready to ship. Please allow 1-3 business days for shipment following confirmed payment. Crochet: Already made crochet items are available and will be shipped in 1-3 business days, or in time frame specified in listing. All custom orders time frame will be established as part of the initial ordering process, including a ship by date. Photographs: Please allow up to 1 week (3-5 business days) for photograph to be printed, packaged, and shipped following confirmed payment if you purchased a custom order photograph. All photographs are shipped flat, in mat with protective backing and plastic sleeve, in addition to mailer. Shipping charge overages greater than $1 will be refunded.
Refund & Exchange Policy
Please do keep in mind that every computer monitor displays colors a bit differently, if you have any question about color of stones or yarn, please request additional pictures prior to purchase. If your item arrives damaged please notify us right away so that we can assist with getting the item repaired or replaced, at our discretion. Buyer pays for return shipping/tracking of damaged item in order to repair/replace the item. Our business is here because of you, and we want you to always be happy with your purchase. Please contact us if for any reason you are not satisfied. Refunds are handled on a case by case basis, including who will incur cost of return shipping fees. Buyer's remorse is not a reason for return. Note: Custom orders of crochet or jewelry are not refundable as they are specially made for you, and we will be in contact with you throughout the custom process to ensure we are making what you have ordered.
All photographs are originals and retain the copyright with all rights reserved. Please do not duplicate or use these images for any unauthorized purpose. Thank you! We appreciate your business!
You can contact us directly at Treefrogandhedgehog@yahoo.com