Treasure Chest Crochet's Policies
Hello and thanks for visiting my shop. I strive to make all my items with care and quality. If you should ever have a problem, please contact me right away so we can put things right. I want my customers to be happy, since a happy customer is a return customer!
You may pay using Paypal which includes credit and debit cards through them as well. Most items are made to order and I request 5 days to produce them. Please note all customs fees that may arise per shipping outside of US are responsibility of the buyer. Please be aware that the UK charges VAT fees and handling fees for items over a certain amount. This amount varies all the time and is based on value so it would be wise to check with your local postal service.
If I have ready made or ready to ship items, I will ship via USPS within 3 business days of purchase. I will send a tracking number if item is shipped within the U.S. Please allow 5 days on "made to order" items. If you have any questions about time frames please contact me.
Refund & Exchange Policy
I want you to be happy with whatever you purchase from my shop. I strive to describe and photograph my items as accurately as possible. If you have any problems with an item, please contact me right away so I can make it right. If a refund is the only means of resolving an issue, you must contact me within 10 days of purchase. Shipping to be paid by buyer.....refunded if there was an error or defect in the product.
If you have a problem with any item after you have owned it awhile, please let me know and I will try and fix whatever is wrong. I do my best to make a high quality item, but sometimes things go wrong or something wears out. I will gladly do what I can. Just ship it prepaid back to me, and I will ship at my cost back to you.
Find me at the links below as well: Etsy: https://www.etsy.com/shop/TreasureChestCrochet Facebook: https://www.facebook.com/TreasureChestCrochet Pinterest: http://www.pinterest.com/levana61/boards/ Twitter: https://www.twitter.com/TreasureChestCr weheartit: http://weheartit.com/treasurechestcrochet