Below you will find TheKnitKnackShop's store policies. If you ever have any questions, feel free to contact me and I will get back to you as soon as possible.
Payments must clear within 7 business days. If you change your mind and would like to cancel your order, kindly inform us within 48 hours and we will refund your money.
Preferred Shipping Provider: USPS First Class Mail - Shipping can occur Monday - Saturday. Payment must be cleared prior to shipping. No exceptions. Product Turnaround: Products take an expected 7 days to create. Once they are created they will be shipped out. The entire process takes approximately 10-14 business days. Rush Product Options: If you would like to receive any of my products sooner than the 10-14 day lead time period, please email me at email@example.com Rush orders cannot be guaranteed, but depending on current work load, we will see what we can accommodate. Rush orders will also have an additional $2.00 charge
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. Please Note: Refunds will NOT be given for custom creations. Please see below for the custom creations policy. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Custom Creations Policy: - If you are interested in a custom order, please contact me as I love hearing new suggestions! Here's the way I handle custom creations: - I will speak with the customer about what type of creation they would like and the colors they would like and if I'm able to fulfill the request. - I will send a photo of the colors and get approval before beginning - Once item is finished I will send a photo to check for approval. Customer is permitted ONE edit during this time. - After the edit is complete, the item will be sent. - Due to this process, refunds and exchanges are NOT permitted for custom orders. FAQ: How to clean amigurumi items: I recommend spot cleaning and/or hand washing to ensure the longevity of your item.
Please send any questions or custom requests to firstname.lastname@example.org Thanks so much! Jessica