The Wood Elf's Policies
We work with each of our customers to give you exactly what you want. Some things are pre-made and ready to be shipped. If you order a custom-made piece, we will send a digital file ahead of time for your approval, so you can see what it will look like before it is made. Creation time for these pieces depends on what is ordered, and can range from 2 business days to 2 weeks.
Payment must be received before work begins.
We ship using either USPS Priority mail or via FedEx, depending on the size and weight of the order. If the listing does not specify which one, please don't hesitate to send us a message to find out.
Refund & Exchange Policy
If your order gets damaged in transit, we will either refund your order, or make you another one, depending upon the size/price of the item. Since we sell mostly customized items, we do not offer exchanges.