Terra Firma - Elemental Essentials's Policies
Welcome to Terra Firma!!!
We accept PayPal only. Payment is due upon receipt of purchase. If payment is not received within 14 days your order will be cancelled (unless other specific arrangements have been made).
Shipping prices are firm, as I always ship USPS Priority for my safety and of course yours. Keep in mind that all items are made to order, so allow 3-7 business days for turnaround time. Winter and summer seasonal shipping can be a pain. Some items will have to be cold packed to avoid melting while others will have to be specially wrapped to avoid freezing and busting. Bare with me lol. It's not an exact science yet.
Refund & Exchange Policy
All sales are final, with the exception of damages and or product mix ups. I allow 14 days from the date of SHIPPING for such problems to be remedied. If I made a mistake, I will strive to fix it! ***If you are unhappy with your purchase for ANY reason please let me know!
You can contact me via email at firstname.lastname@example.org at any time! I also have a Facebook page www.facebook.com/TerraFirmaElemental