Talfourd Jones's Policies
Thank you for visiting Talfourd Jones Collection. All items are hand crafted by me, paying close attention to detail. All the items pictured are available for immediate sale. If you are looking for something specific, or, see a bag & fabric combination you like, please feel free to convo me if you would like to place a custom order. Please allow 4-6 weeks for a custom order All items are made in a smoke free environment.
I accept Paypal for all orders. Orders will ship after full payment is received. 6% sales tax will be charged for any sales in MD
All domestic items are shipped via USPS. I will ship your item within 24-48 hours after receiving payment. I will send you a notice on the day your package is shipped. All items to the United States are shipped with delivery confirmation and insurance. INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. I have no control over these charges and cannot predict what they could be. Customs policies vary widely from country to country. Please check with your Customs Office and/or Postal Service if you are concerned about possible tariffs. When customs clearance procedures are required, it can cause delays of weeks or months. All international orders will have full value declared on the customs forms, I cannot make an exception. I will not refund original shipping charges for buyers who refuse items due to not wanting to pay the customs charges applied by their country. UK BUYERS PLEASE NOTE : The Royal Mail is reportedly being much more vigilant in collecting VAT on purchases made through the mail. You should be prepared for the possibility of paying VAT plus a Royal Mail fee upon receipt. Individual country import restrictions are found at http://pe.usps.com/text/imm/ab_toc.htm It can take from two weeks to several months for international shipments to clear customs. If you have not received an international shipment within three weeks, please check with your country's customs. If I make a mistake on the shipping address, I pay to resend. If the error is yours, you pay to resend. I will not refund original shipping charges for buyers who refuse items due to not wanting to pay the customs charges applied by their country SHIPPING TO USA : These items will be shipped the most reasonable way possible. Eyeglass Cases & Coin Wallets are shipped by 1st class mail (or 1st class International). The smaller bags & accessories will be shipped USPS Priority Mail (shipping time approx. 3 days), the larger bags will be shipped via Standard Mail (shipping time approx. 7 days). Any overages on shipping will be refunded. SHIPPING TO CANADA : These items will be shipped the most reasonable way possible. For the smaller bags & accessories this will be USPS First Class International (shipping time depends on final destination) or for the larger bags, this will be USPS Priority Mail International (shipping time approx. 6 - 10 business days, excluding time in customs). Any overages on shipping will be refunded. SHIPPING TO UK : These items will be shipped the most reasonable way possible, via USPS First Class International (shipping time depends on final destination). Please contact me prior to purchasing, so I can give you a price. As I mention above, you will be responsible for any taxes or custom fees levied by this country. SHIPPING MATERIALS : I like to reuse/recycle shipping materials & boxes, so please don't be alarmed if your box arrives with writing, stains & tape on the exterior, I have taken time to make sure that the contents will get to you cleanly & safely. Please make sure your PayPal address is correct and up to date. I am not responsible for errors in the shipping address provided by the buyer.
Refund & Exchange Policy
All items leave Talfourd Jones in perfect condition. On receipt of your package, please inspect it and if your package is crushed or otherwise damaged, please report it to the carrier and file a claim. If you are not satified with a product from Talfourd Jones, please e-mail me at email@example.com describing the problem and I will contact you, as soon as possible. All Talfourd Jones Collection, goods are guaranteed for a period of 15 days against manufacturing defects. Normal wear & tear, abuse, stains or misuse are not covered. Shipping cost to return the item is the responsibility of the buyer and refund of the purchase price (minus original shipping charges) will be made promptly once the item has been received by me. If the item is defective or the error is mine, a FULL refund or replacement, including original shipping, will be promptly made. I do not refund original shipping charges for buyers who refuse items due to not wanting to pay the customs charges applied by their country. CUSTOM ORDERS : Unfortunately I can't accept returns on custom orders. Please check through the custom listing before paying for it and contact me if you see any errors. These will be shipped within 4-6 weeks of placing the order.
CUSTOM ORDERS: If you love a design, but are not keen on the fabric, please contact me with regards to placing a custom order. My bags cannot be washed but will be scotchguarded, inside and out, against stains, prior to shipping.
Please communicate with me any special shipping instructions, questions about the items, etc. BEFORE you buy so that transactions can be smooth and error-free. For buyers in countries requiring more information about seller, please convo and I will gladly provide it.