TES designs's Policies
Welcome to Handmade by TES. Individually handcrafted jewelry, Veteran Made in America. Celebrating 23 years of business, please visit often as I'm always adding new things. I'll be happy to answer your questions, and look forward to hearing from you.
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SHIPPING: Via USPS first class mail with delivery confirmation allowing you to track your package all the way from shipping to delivery. When your purchase has been created and ready to ship you will receive tracking information from Etsy. 1. If the package is listed as delivered, but you did not receive it or suspect it might be lost, you will want to contact your local post office. 2. If your package is returned to me, I will contact you for. 3. International shipping: 45 work days before USPS considers it delayed. ✰✰✰ I no longer ship to Germany due to German customs routinely taking over 3 months to deliver.✰ I'll be happy to ship to Germany, contact me if you don't mind 30- 90 days delivery times. If you have any questions about your package after it has been shipped, click the package tracking link emailed by Paypal. I see the same tracking information you see online.
Refund & Exchange Policy
✿ Resize/Remake: ***Wider bands generally require going up 1/2 - 1 whole ring size larger. I suggest being sized with the ____mm size band at any jewelry store. ✿ Exchanges: Wrap the exchange in a bubble mailer with the receipt noting the new size required. Ship via USPS first class with delivery confirmation. ***** Items shipped back must include the receipt or: I. Where Purchased (AFTCRA) 2. Who (user name and or buyer name) 3. New Size required ✿ Refunds: Please contact me. Refunds are a case by case basis as many items are custom made to your specific size only at time of order. If a refund is authorized, items must be returned in a padded mailer via USPS first class with delivery confirmation. Returned Item (s) must be unaltered, undamaged, unworn and returned within 7 days US (or 14 days International) of receipt with all packaging and receipts. You will be refunded the purchase price with up to a 50% restocking fee deducted. All taxes, duty and return shipping costs are the responsibility of the buyer. ✿ One of a kind or OOAK pieces are not refundable. ✿ Cancellations: Once an order has been placed it cannot be cancelled.
Most ring orders are custom created to the specific size you require. If I make a size for you thats not listed in the listing, it is not refundable. It is up to the artist/seller to determine if other custom ring order can be refunded. Please contact shop owner to ensure a refund can be authorized. Thank you. © Copyright ALL pictures, listings and designs are the sole ownership of the Artist and may not be duplicated in any form under any circumstance. Copyright #VA-2-007-061
Email me @ TwilightEyesStudio@yahoo.com or visit www.TwilightEyesStudio.com