Payment Policy

I accept payment by credit card and Paypal

Shipping Policy

Sweet Tootsy ships Item(s) by USPS First Class Mail (13 oz. or less) unless BUYER choose a faster delivery option such as USPS Priority Mail or USPS Express Mail. If you have a deadline don't hesitate to email me and I will try to accommodate you. *Current production time: 3 weeks. Most get out faster. Let me know your need by date. I'll do my best! All of my items are MADE TO ORDER(i.e. cut, sewn, packaged, and mailed) by me. Processing and shipping of orders will be only Monday-Friday. I don't ship on Federal Holidays. USPS First Class can take up to 5 days for delivery. USPS Priority Shipping takes 2-3 days for delivery. USPS Express Shipping takes up to 1 business day for delivery.

Refund & Exchange Policy

A happy customer is a return customer and customer satisfaction is my main goal. I know that you will love your item but if for some reason you are unhappy or dissatisfied, please converse me with-in 7 days, I will be glad to discuss with you what would make you happy and what you would like to do to fix it. I am unable to process refunds for custom made personalized items. If I have made a mistake with the spelling, I will of course refund your order. I will ship your order within posted processing time. I cannot be responsible for delays caused by the mail; shipping is out of my control once I have dropped it off and no refunds will be made because of mail delays.

Other Policies

Cancellation of orders If for any reason you would like to cancel your order prior to payment, I will be happy to cancel the transaction. Feel free to contact me with any questions you may have regarding my policies.

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