Sustainable Pups's Policies
Please know that each piece is truly unique, so once an item has been bought it will no longer be available and cannot be recreated in exactly the same manner.
Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order. If you decide to cancel your order, please contact me within 24 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Preferred Shipping Provider: USPS Priority Mail. I ship within the USA- if you need an item shipped Internationally please contact me or follow this link to my Etsy shop for a faster process: www.etsy.com/shop/sustainablepups Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions. Once payment is received, item will be shipped within 1-2 business days. Rush delivery is available upon request and will incur higher shipping charges. Please contact me at SustainablePups@gmail.com for pricing and availability.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange.
Please feel free to contact me with any questions or comments at SustainablePups@gmail.com.