Stu Stu Studio's Policies
My art glass pendants are fused in a special process that requires no fewer than three firings in the kiln to form, anneal, shape and fire polish the glass that creates the special focal point of my jewelry.. All of the fused glass items have been created by me, a 'Self Representing Artist - Jewelry Designer' #0354 & SRA-glass F15, with 15 years of experience in creating one of a kind original fused creations. As a student in the New York Institute of Jewelry Design, I am constantly learning new techniques and finding my own sense of design. All of my pieces pass safety tests and will withstand years of wear. My art glass of preference is Bullseye glass, the first guaranteed compatible fusible glass ever offered to glass artists. Top of the line! I have Trade-a-bility! I am FREQUENTLY willing to trade for Etsy items, please don’t hesitate to ask! If you see something of mine that you’d like to trade for, let me know! If it’s possible to trade, I will. Sometimes, it is just not feasible so don’t be offended if I can’t at this moment. There’s always later! Cheers! Willow
I gladly accept PayPal Payment should be completed within 3 days. Complete payment must be received in order to ship your purchase. For U.S. orders, I accept PayPal (including credit cards and eChecks). In the case of an eCheck, charges, or money order, the money must clear my account before the order will be shipped. Currently, on Canadian and international orders, I am only able to accept PayPal (including credit cards that PayPal accepts).
If an item is lost or damaged during shipping, I will refund your purchase price less shipping. Or, can work out a substitute from my store. All of my items are brand new, as is all of my packaging materials. I pack with care and pride to ensure your purchase arrives safe, secure and satisfying. The low prices I have listed for shipping covers handling. I ship primarily USPS first class mail unless you request priority mail or prefer another method. **INTERNATIONAL ORDERS** All international orders are shipped by USPS international first class mail. Insurance, tracking and delivery confirmation are not included in shipping costs. If you wish to add any of these options, please communicate with me here on Etsy or send an email to Empiregallery [!at] aim.com before making your payment so that I can adjust shipping charges. All duties, taxes and customs fees are the responsibility of the buyer.
Refund & Exchange Policy
Your satisfaction is my top priority.. If you’re not 100% happy with your purchase, just notify me and ship it back and I'll instantly refund your payment upon receipt. If it arrives damaged, just send me a picture of the damaged piece and I'll refund your purchase price. You don't really have to return the piece, but if you did, I could probably recycle by melting it down. ;) Hassle-free Excuse free. I'm confident you'll love your purchase.
C. Willow Fettes Stu Stu Studio 10180 Aylsworth #43 Empire MI 49630