Starling Moon Designs's Policies
All my creations are one-of-a-kind and handmade by me. If you have something in mind, I'd be happy to discuss them with you. I am not willing to copy anyone else's work; however, we can make you a custom rendition of your idea.
Payment must be received before shipping.
Shipping will occur within 1-2 days of payment received. In the case of custom orders, a timeline will be discussed as to when you will need your item and we will go from there with payment and shipping times.
Refund & Exchange Policy
Yes. We do accept returns within 10 days of the item being received by the customer. Yes. We do accept exchanges within 10 days of the item being received by the customer, as long as the item is in the same condition as when received by the customer. Return shipping will be paid by the customer and must be received before the exchange being shipped to the customer. Yes. We do accept cancellations as long as they occur before the item being shipped.
Please contact us if you have a problem with your order or item(s). We will be more than happy to take care of you.
If you have any questions, please contact: starlingmoondesigns.com and address your concerns, thoughts, ideas to Laura A. Thank you very much. I look forward to sharing my creations with you.