Spoken Wood Design's Policies
Hey it's recycled! Much of our work is constructed with used or organic materials. We enjoy the natural imperfections that are inherent in them and hope you do too. Some pieces have been re-manufactured by us but be aware that there will be signs of wear and tear, dents, nicks, color variations, scratches and other signs of imperfection. It is impossible to completely reveal all of these "flaws" on-line and hope you enjoy the serendipity of discovering then yourself. If you are not pleased with your purchase please return it withing 10 days for a full refund.
We accept Paypal and find it works pretty well. If you don't like Paypal send a check and as soon as it clears I'll get right on it. Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
We have included a flat fee for shipping We generally ship Fed Ex ground, have found them reliable and cost effective for the heavier things we ship. They would like a phone number in case there is any problem with the delivery. Please email a number where you can be reached during the day. firstname.lastname@example.org Because we have a wide range of product sizes and weights, International shipping is a little uncertain. If you are overseas, email and we will work something out. We do not have any accommodations for Non-US light sockets or plugs. Lighting fixtures - In many cases we ship the "drop tube" separate from the lighting fixture. This piece of pipe can be customized to your dimensions, please inquire. Shipping big stuff If we can use Fed Ex we will. However some things are just too big and need to go freight. In that case we will make a crate for it and ship with a freight company that is familiar with your area. We will need your phone number so they can call you to arrange the delivery. Unless you have a forklift handy, plan on having help to get it off the truck and in the house. It is the rare truck driver who will be willing or able to help unload past his/her tailgate. I can arrange a private delivery within 100 miles of Viroqua. email or call and we'll work it out. Or, come pick it up at the shop in Viroqua.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Chris Cox Spoken Wood Design 514 Railroad Ave Viroqua, WI 54665-1498 608-606-2175