Spoiled Sweet Kids's Policies
We accept payment through paypal or through this site.
Orders are currently shipping out 5 business days after payment. (this does not include Saturday and Sunday) after payment for your item to be shipped. We ship via USPS so allow 2-5 days for first class shipping (shirts,and skirts) and 2-3 days for priority (any ordering including a tutu). Your item might be delayed if you leave out your child's age or name for your shirt so please include these when ordering if they apply to the shirt you are purchasing. Please also check sizing charts for measurements found in the listing we do not grant refunds for the wrong size chosen. You will receive a tracking number through etsy when this ships out so you can track your item. Once the package leaves my shop, I can not be responsible for it. Though we have been fortunate and this has not been a huge problem for us, we are not responsible for items that are misplaced or lost in the mailing process.
Refund & Exchange Policy
I do not offer refunds or exchanges as all orders are made completely custom upon ordering. If an error is made on my part, I will do whatever is necessary to correct the problem. I must be notified within 2 business days of the stated delivery date on the tracking information. Any misspelling on the customer's part or wrong choice in size is the customer's error, and will not be refunded. We do not offer refunds if you type in the wrong mailing address when checking out. The address inputed on etsy will be the one used. If you have failed to read my policy page or current turnaround times and the scheduled shipping date is past the date you need your order, there will still be no refund given. As long as the shirts haven't been shipped yet I can offer you store credit or replace the order with a different item (such as a different design on a shirt). I will not ship orders sooner or refund back orders just because the customer failed to read the policy. It is not fair to me or to other customers waiting for their orders. The shirts are labeled 12 months for the 6-12 month size and 18 month for the 12-18 month size Please check our sizing charts and ask all questions before purchasing. The brand we use runs every other size and runs a bit bigger for the girls, the boys runs true to a bit shorter. There will be no refunds for the wrong size chosen. Please ask all questions before purchasing your item. Requesting changes in the design (fabrics, colors, layout, ect,) should be asked before purchasing as well. Sometime the purchase notes are not seen until the day they are processed so it could delay your item being shipped out.
Please note***Please ask all questions before purchasing your item. Requesting changes in the design (fabrics, colors, layout, ect,) should be asked before purchasing as well. Sometime the purchase notes are not seen until the day they are processed so it could delay your item being shipped out.***
Please contact me with any custom questions to make sure we can fulfill. You can send us a message directly through this site.