Sincere Sentiments Design Studio's Policies
Welcome to my shop! I love making these and I hope you fall in love with them too. Please don't hesitate to send me a message if you have any questions or concerns. Keep up with the shop on social media for first looks and exclusive sale info! Follow SincereSentimentsDesignStudio on Facebook, Instagram and Pinterest.
Payments are made through Paypal, using a credit card, debit card or direct bank transfer and must post within 3 days, or the order will be cancelled. *If you wish to cancel your order, you must do so within 12 hours of purchase. A custom order cannot be cancelled once I have started making it.
We make every effort to get each order completed and shipped out as soon as we can. - Processing time of 5-7 business days - Shipping time of 3-5 business days for USA (AFTER processing time) - Shipping time of 10-15 business days for Canada - Shipping time of 2-4 weeks for International Keep in mind these are an estimate, please allow some wiggle room at times especially during the holidays. ** We are not responsible for lost, stolen or delayed items **
Refund & Exchange Policy
We DO NOT accept RETURNS or EXCHANGES due to products being made to order and/or customized. No refunds will be issued unless there is an error on “Sincere Sentiments Design Studio” Shop’s part.
A few things to know about custom orders: - I will not start making your order until the custom order listing has been purchased and payment has cleared. - Shipping is not included in the quoted price. If you are requesting a custom order to change minor details (shirt color, vinyl color, etc), the item cost and shipping will stay the same. If you are requesting a custom order for an item already listed in the shop BUT YOU WISH TO ADD EMBELLISHMENT (Name personalization, rhinestones, etc), the price may change based on what you would like added. The cost for shipping will remain the same. - If you would like to me to create something entirely new, pricing will be determined by the materials used and creation time. Once you have approved a custom order, it cannot be changed or cancelled. - For custom orders, the time to make varies, but most should be completed in approximately 2 weeks. - Are you creating this as a gift for someone? I would love to ship them directly to the recipient! Along with this, your gift can be wrapped for an extra fee, if you wish. When you check out, please include the recipient's address in the "Notes To Seller" box.
Keep up with the shop on social media for exclusive first looks and sale info! Follow SincereSentimentsDesignStudio on Facebook, Instagram and Pinterest.