Shadow Cat Crafts's Policies
Welcome to Shadow Cat Craft Boutique!
Paypal is preferred. Items will be designed, constructed, and shipped only after payment is send, cleared, and deposited.
Shipping will be completed using Domestic USPS for shipping for small items. Shipping to Hawaii, Alaska and Puerto Rico will require an additional shipping payment not able to be collected at time of purchase on Etsy. You will be contacted and I will send you an additional Paypal request to cover the remaining shipping cost. If you need a wreath shipped in a short amount of time please email me for a shipping quote before purchase . All orders are insured, so if an item has been damaged upon shipment please contact theladypreferstosave [!at] gmail.com immediately. From Aftcra, you will receive a shipping confirmation which includes tracking information when you item has shipped via ETSY; this information is both generated and collected by ETSY and cannot be changed, altered, etc. on my end.
Refund & Exchange Policy
As all of my items are individually custom made, no refunded will be issued, for wreaths, for any reason. If a customer is not pleased with any purchase, I willingly will offer an order replacement and/or parts, and another item from my shop in the same amount of purchase price shop credit, excluding shipping; express shipping is offered in this case. I am not responsible for buyer care once items have been un-boxed, re-gifted, re-sold, exchange, or by way of parcel carrier error. This policy is in place as many orders take upwards of 4-6 hours each to complete. Thank you!
Shipping times are consistent and listed on each sale; please do not contact me after a sale for "Faster shipping times," as all of my items are individually made, this is a somewhat rude practice, and therefore require time and patience on the buying end of this transaction. I can answer any and all questions prior to purchase and therefor will try my best to accommodate orders prior to purchase.