Rustic Roomers's Policies
My policies are not strict, just simple rules that I must maintain.
Full payment is due at the time the order is placed.
We will ship to the address that you have listed with your Paypal Account. If using PayPal, we will ship to the verified address with PayPal. Shipping is done through USPS . All items are insured and include delivery confirmation. We will send you your tracking number as soon as its available. In stock items ship within 3 business days, items that require construction and assembly ship within 1-2 weeks. Each and every item is handmade one at a time. We take great care to package and ship your items. All damage claims will be the buyers responsibility via the carrier. Items are shipped insured via the carrier.
Refund & Exchange Policy
I gladly accept returns and exchanges Just contact me within: 3 days of delivery Ship items back to me within: 14 days of delivery I don't accept cancellations on custom orders But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
As the old saying goes, it's not what's on the outside, but the inside that counts! I LOVE MY PLANET and I recycle packing and shipping boxes whenever possible! Contact: Rusticroomers@gmail.com We are located in the Beautiful Minnesota, Land of 10,000 Lakes ! All my items come from smoke-free home. I take wonderful care of all items that I sell.