Red Rock Farm's Policies
We only tolerate a positive environment. If you have any concerns, questions, or dislikes, please contact us. We strive for a high level of customer satisfaction derived from a deep level of trust. Our responses usually warrant less than 24 hours.
When you buy an item we ship it within 24-48hrs (depending on the day purchased). You will be expected to pay in full on the date of your purchase. You can also contact us and pay through our other sites listed below: A) Facebook.com/elgauchovirgen.com
Shipping will vary depending on the weight of your item and your geographic location, so our product value will reflect an estimated standard shipping fee to save you the time of trying to figure it out.
Refund & Exchange Policy
In case of damaged or broken goods, Red Rock Farm provides the following options: 1. If we have a similar piece inventoried that you like, we will send it to you free of charge. 2. We will refund your full purchase charge. All cases must have documentation of product arrival. This is for your guarantee in our item/ purchase charge restoration process.
Thank you for your trust in us, We believe in a friendly neighbor- Make us yours. We're only a click away.