RachelMade Products, LLC's Policies
Great customer service is my top priority. I want to provide the highest quality skincare products along with the best customer service. If you ever have a question or concern, please do not hesitate to contact me directly to help address the issue.
Payments must be fully processed before items will ship out. Cancellations of orders before items have shipped (within 48 hours of placing order) will be refunded in full. Orders cancelled after 48 hours will be subject to a 10% restocking fee. If your items have already shipped at time of cancellation, purchaser is responsible for sending items back in original condition to receive refund minus 10% restocking fee and shipping fees incurred to return items are responsibility of purchaser.
I ship my orders via USPS within 2-3 days of order date.
Refund & Exchange Policy
Refunds and exchanges are handled on a case by case basis. If you are unsatisfied with your products for any reason, please get in touch so I can do what it takes to make things right! I do my best to pack and seal my items in a way that they arrive in their best condition. If your products arrive damaged, please snap a quick picture of the damaged package and goods and send me an email. Replacement products will ship ASAP.
email: firstname.lastname@example.org phone: 404-955-8488