Introduction

Our Mission Statement At Rustic Mountain Creations in Franklin, NC, our mission is to exceed our customers’ expectations in quality, innovation, delivery, and value through superior customer interactions and unparalleled custom products. Our Purpose We exist to make our customers’ houses feel like HOME by helping to create a warm, comforting, and inviting environment. Our Core Values Integrity Culture of Excellence Easy Company to do Business With Provide High Quality Products Rustic Furniture – Unique Custom Designs We Focus on Reclaimed Products! At Rustic Mountain Creations in Franklin, NC, we specialize in transforming old, unwanted items into beautiful custom products. We are focused on providing excellent service to our customers, and we will do everything we can to meet your expectations. With a variety of offerings to choose from, we're sure you'll be happy working with us. We craft: Bed Frames Designer Mirrors Dressers Entryway Furniture Gun Cabinets Pub Tables Trunks (Our trunks fold out to double as coffee tables!)

Payment Policy

hipment is determined according to zip. Please send email before purchasing. When items are sent truck freight, the carrier will call the day before delivery to arrange a time for someone to be available to receive the products. Please remember that products sent via truck freight are large, awkward to carry, and heavy. You will need more than one person to unload. It is standard freight company policy to only get the product to the back of the truck for liability reasons. They are not required under the terms of the shipping agreement to unload the product or carry it into your home. If the product is in stock, shipment usually takes 5 to 10 days depending on your location. Products that are not in stock take 6 to 8 weeks for custom construction and be shipped to you. If we are informed of any delays, we will notify you via email or phone. Always inspect your shipment immediately while the truck driver is still there. If the driver will not wait for you to inspect the product, make note of this on the freight bill. Do not sign the freight bill if the product is damaged. It will be sent back at no charge to you and we will replace it. Please call and report all delivery problems immediately. All sales are final and payment is required prior to the ordering of out-of-stock products and shipment of products. Items may be returned within 7 days of delivery of your product. Items must be in original purchased condition for a refund, minus a 25% restocking fee. Please repackage the items as received and we will arrange for pick up. Return shipping charges are nonrefundable. If the product is defective, call us and the defective part will be replaced. The natural cracks found in our log furniture are not considered a defect and the warranty does not cover this natural drying process. Product abuse voids warranty. Rustic Mountain Creations accepts payments via PayPal, Visa, MasterCard, Discover, American Express, bank accounts, personal checks, money orders, and cashier’s checks. We do not accept C.O.D. purchases or payment terms. If you choose to pay for your purchase via PayPal, you will receive an email with payment information. A PayPal account is not required for purchase. For personal checks, construction will begin 10 days after the check clears.

Shipping Policy

Shipment is determined according to zip. Please send email before purchasing. When items are sent truck freight, the carrier will call the day before delivery to arrange a time for someone to be available to receive the products. Please remember that products sent via truck freight are large, awkward to carry, and heavy. You will need more than one person to unload. It is standard freight company policy to only get the product to the back of the truck for liability reasons. They are not required under the terms of the shipping agreement to unload the product or carry it into your home. If the product is in stock, shipment usually takes 5 to 10 days depending on your location. Products that are not in stock take 6 to 8 weeks for custom construction and be shipped to you. If we are informed of any delays, we will notify you via email or phone. Always inspect your shipment immediately while the truck driver is still there. If the driver will not wait for you to inspect the product, make note of this on the freight bill. Do not sign the freight bill if the product is damaged. It will be sent back at no charge to you and we will replace it. Please call and report all delivery problems immediately. All sales are final and payment is required prior to the ordering of out-of-stock products and shipment of products.

Refund & Exchange Policy

Items may be returned within 7 days of delivery of your product. Items must be in original purchased condition for a refund, minus a 25% restocking fee. Please repackage the items as received and we will arrange for pick up. Return shipping charges are nonrefundable. If the product is defective, call us and the defective part will be replaced. The natural cracks found in our log furniture are not considered a defect and the warranty does not cover this natural drying process. Product abuse voids warranty.

Other Policies

At Rustic Mountain Creations in Franklin, NC, we pride ourselves on creating one-of-a-kind pieces that truly stand out. Browse our unique range of bed frames, designer mirrors, dressers, and more today! We are happy to accept the following payment methods: MasterCard Visa Discover American Express PayPal Don’t see what you’re looking for? Call us today at 828-369-6539, or email us at [email protected]. We are always happy to be of assistance.

Contact Information

To get in touch with Rustic Mountain Creations in Franklin, NC, please call, email, or message us at your convenience. We would love assist you with all your custom furniture needs today. Contact Us Rustic Mountain Creations, 377 RIDGETOP RD, Franklin, NC,28734 Phone: 828-369-6539 Email: [email protected]

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