♥ Welcome to PricklyPaw! ♥ Thanks for taking some time to discover my creations. I hope you will find something you like. I use a wide variety of mixed mediums and create new items daily. Many items listed are ready to ship same day, but will take no longer than three days to be sent. Please be sure to follow me on Pinterest and in my Etsy Shop, PricklyPaw!
♥ PayPal payments are due within three days after submitting your order. I also accept credit cards for payment.
Your order will be sent out within the time frame listed for each item (or if through Paypal, as soon as the payment has cleared.) All orders going through PayPal will be shipped to the PayPal address unless otherwise noted in the "comment to seller" section. I use USPS for all shipping. I make every attempt to ship at the least expensive option. I do ship overseas, but I am still learning various postal service fees for both priority and non-priority mail items. For this reason, I list the international fees that are estimates! Items in my store may be bundled for discount on shipping because often “if it fits, it ships”. Where larger items are purchased, shipping will be charged at the larger package rate. If a recycled box can be used on larger, lesser weight items, I will do so. Where recycled boxes are used, I will ensure they are clean and in excellent condition with product wrapped for maximum safety. Again, utmost care is taken to insure that all PricklyPaw Crafts products are wrapped carefully to protect during NORMAL shipment wear and tear. If you would like to add insurance please contact me to arrange. These will be additional charges added at your expense. PricklyPaw Crafts cannot be held responsible for lost or damage of items during shipment if they are not insured! If packages are not shipped through PRIORTY mail, often they are untraceable and delivery times not guaranteed. Usual shipping times are 3-5 business days in USA and 4-10 business days for the rest of the world. ♥ INTERNATIONAL CUSTOMERS ARE WELCOME♥ Prices vary according to weight and size of parcels. For that reason, and because I am new to shipping internationally, I would prefer you contact me so I can coordinate your purchase to help save on shipping cost. Please note that any customs imposed by your country on international packages must be paid by you.
Refund & Exchange Policy
I accept returns/exchanges within 5 days of receiving the item except on painted shoes or custom orders. If you are not completely satisfied w/your purchase, for purchases below $50.00, I will replace the item or exchange for another item in my store (at the same price) minus the cost of shipping. If dissatisfied with purchases over $50.00 I will issue store credit for the item once it has been returned and inspected. I WILL NOT refund for postage/shipping charges or where items have been damaged during shipping. If you require insurance to protect your purchase, you must indicate this prior to shipping. Refunds will be given at the discretion of the shop owner. As circumstances arise where shoes have been ordered but not completed, refunds may be given minus the cost of the shoe itself. Where the shoe is completed and a refund is given, a restocking fee of 25% will be charged. PLEASE NOTE: All sales are FINAL. I cannot take returns for custom order items.
I try to make sure that everything that leaves my shop is WYSIWYG or “What you see is what you get”. Before shipping, I send pictures of each shoe to insure the highest quality and consistency within my Art. If you have any questions at all about your purchase, please contact me. I aim for repeat business and want my customers 100% satisfied with what they have bought. I want you to be delighted with my creations and share my shop with your friends! ♥Please feel free to inquire about custom or bulk orders♥. For custom/bulk orders, it's 50% down & 50% upon completion. Details of any custom order request, such as quantity, delivery timeline and pricing would be finalized before onset of project.
Please contact me if you have ANY QUESTIONS regarding my policies.