Introduction

Payments are expected immediately. I except most major credit cards as well as PayPal. Items will be shipped once payment has been receives. All items are shipped through the USPS. Most shipping costs will be priority mail unless otherwise stated. Soaps and other body products are nonreturnable because they are used on the body. Candles are returnable. Items are available for returns or exchanges for 14 days after purchase. Return shipping is at the buyers expense.

Payment Policy

Payment is required immediately upon purchase. Products will not be shipped until payment is received. All major credit cards and Paypal are excepted. A confirmation email will be sent out once payment is received.

Shipping Policy

All packages are shipped through the United States Postal Service. Shipping is calculated based on the exact weight on the item(s) and is priced through the USPS. All packages are shipped via Priority Mail and come with insurance and a tracking number. All packages are shipped out no later than three days after payment is received. Pranther Woods Soaps and Candles are not responsible for any delays once the package is in the hands of the Postal workers.

Refund & Exchange Policy

Refunds are granted up to 14 days after the original purchase date. Damaged items or incorrect orders are eligible for returns/refunds. Damages due to shipping are not eligible for returns. But insurance can be claimed through the USPS. If seeking to claim insurance, please contact me for any documentation that maybe needed.

Contact Information

If there are any concerns or needs for explanations please email me at: prantherwoods@gmail.com

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