Introduction

KF Potions specializes in fun potions, necklaces, picture pendants, and cosplay wands. After your handmade item is completed/finished brewing (usually between 3- 5 business days) your item is shipped via USPS First class mail. Priority Mail is an option to purchase in the checkout screen. Current turn around time after a purchase is placed is about 3-5 business days. (Business days = Monday - Friday). KF Potion Shoppe is "closed" Saturday and Sunday. ❁❁I have a more potions, pendant necklaces, dragon eggs, wands, fantasy earrings at my web page: http://www.kfpotionshoppe. ❁❁Customer notes at checkout for a RUSH: Please do not leave a note during checkout asking for a rush job without making a rush job purchase, or in the least emailing me first to see if my current work load/after hours can accommodate a Rush. Notes left without making a Rush Order purchase, or inquiring if i am able to accommodate a request out of the listing processing time in the listing will not be considered. Though I may take a moment to email the customer a link to my Rush job listing. ❁❁Please make certain your shipping address matches your Paypal address. PayPal ToS does not cover shipping to an alternate address. **IMPORTANT NOTICE: I have found other Sellers on this site and other online stores/websites/wholesalers that have stolen my photos, and are posting them as their own. Not a very magical thing to do! Because of this, I have been using a watermark over my listing photos. I apologize for any inconvenience! ❁❁KF Potion Shoppe Hours of operation are Monday - Friday 9am-5pm. Purchases are shipped Monday through Friday, 6am through 9pm, excluding holidays and weekends. The Potion Shoppe is closed weekends and listed holidays - I do not ship packages or answer email during holidays and weekends. ❁❁Custom wedding bouquest pendants and more traditional jewelry can be purchased in my Kuerynn Forest Jewelry shop: http://www.kfpotionshoppe.com ❁❁Have fun shopping and thank you for stopping by!❁❁

Payment Policy

I accept PayPal. PayPal Echecks are not accepted. Purchases made with eChecks will be cancelled via PayPal. KF Potion Shoppe does not ship on weekends, nor holidays.

Shipping Policy

❁KF Potion Shoppe ships orders within 3-5 business days of purchase. Business days does not include weekends, nor holidays. Shipping is via USPS First Class mail with tracking and delivery conformation. PayPal is updated with the tracking number when the order is packaged for shipment. ●Buyer Address● I ship all purchases to your registered AFTCRA/PayPal address at the time of purchase. KF Potion Shoppe can not adjust Buyers address, typos, or an old address once the package has shipped. Once shipped, the package is literally out of my hands. Contact USPS.com for information on how they can assist you and possibly locating your package. Please remember that I have no control over USPS, deliveries, nor Customer entered addresses. ●Creation time● Every item in the KF Potion Shoppe is handmade and created after a purchase is made. There are no ready made items in stock. This creation time frame is based on my current work load plus the time it takes for potions/jewelry to be created. ❁ SHIPPING COSTS The shipping fee in the Etsy listing includes cost of USPS postage, packaging, and handling. ❁ Kuerwynn Forest Potion Shoppe believes in staying green. Paper invoices are not included in your shipped package. Please refer to your online PayPal invoice/receipt. INTERNATIONAL SHIPPING: International shipping is via USPS First Class mail. It does not include tracking. Ask for a cost quote for tracking. ~VAT, DUTIES, TAXES, and FEES: I love my international customers. It is a thrill to imagine my work being worn or played with all over the world! As an international customer, please acquaint yourself with your particular country's customs regulations. You may be liable for VAT, duties, fees, and taxes, depending on your country's Customs regulations. I cannot predict what customs fees or import duties may be assessed, and I have no control over when they do so. Please be aware when considering a purchase. VAT, DUTIES, TAXES, and FEES are paid to local customs authorities by the Buyer. ❁REROUTING your package through USPS USPS does offer the chance to change (reroute) your address once they have received a package (check tracking to verify they have it in their system). Once it is recorded as received by USPS, contact USPS (I recommend doing this in person, at your local Post Office) and ask them to reroute your package. Most packages are delivered within 3-5 mailing days, so there is a very short opportunity of time to make arrangements. USPS may request a rerouting fee, Buyer is responsible for all fees charged by USPS.

Refund & Exchange Policy

❁KF Potion Shoppe does not offer exchanges. ❁❁Returns can be requested within 5 days of receiving your item (confirmed via USPS tracking). ❁❁All returns must be shipped within 14 days of package delivery. ❁❁Damaged items must be reported to Kuerwynn Forest (through Aftcra or PayPal) within 3 days of package delivery. ❁❁Customer must cooperate with Kuerwynn Forest and the insurance company to receive a refund for damaged items. ❁❁USPS Lost items - customers must wait 20 days (domestic) and 40 days (international) before the insurance company will consider a package lost in the mail. I will not refund or ship out another product until the waiting period is complete and all paperwork is completed and submitted to Kuerwynn Forest or the insurance company. ❁❁Contacting Kuerwynn Forest/KF Potion Shoppe after the three day period for damages will be void. Please check you item as soon as it arrives and do not hesitate to make contact. ❁❁Packages "stolen" after USPS tracking has confirmed delivery must be addressed with your local USPS post office. The insurance company and I will consider a package delivered if tracking shows the package has been delivered. ❁❁Contacting Kuerwynn Forest/KF Potion Shoppe after the three day period for damages will be void. Please check you item as soon as it arrives and do not hesitate to make contact. ❁❁Buyer pays for return shipping via USPS First Class mail with tracking and insurance. Refunds do not include the cost of sipping or return shipping. Damage, worn, or altered items are not returnable/refundable. If USPS delivers an item broken, contact me immediately and include a picture of the damaged item, along with the packaging.

Contact Information

kfPotionShoppe@gmail.com or through PayPal. Or click the contact button below.

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