Introduction

Welcome! It is my mission to delight you with handmade jewelry that is heirloom quality, one-of-a-kind and works hard for your chic on-the-go-style. I make everything by hand using traditional studio art/jewelry techniques, and certain pieces are made to order. Custom orders, orders created after the point of sale, are shipped within 7-14 days of the purchase/payment date. Finished pieces are shipped within 4 business days. If your order is time sensitive, please feel free to contact me or add a note to your order, and I will try to get it out as soon as possible. You will receive a shipping notification with a tracking number when your package ships, please contact USPS regarding complications with shipping once work has left the studio.

Payment Policy

Payment must be received in full for hand made items, please note that we prefer paypal. For custom made collaborative commissions the initial design consultation is free and includes drawings and photographs of similar pieces/techniques/gem choices etc. A 50% deposit is required after approval of the preliminary deign, updates in the form of digital images will be provided from the work-bench as the piece is created and finished, the 50% balance is due before shipping. Any canceled orders will forfeit deposit, custom designed jewelry is not returnable.

Shipping Policy

All orders are shipped via USPS First Class Mail and usually arrive within 2-3 days of the shipping date. You will receive a shipping notification with a tracking number when your package ships.

Refund & Exchange Policy

I want you to love your new piece! If for some reason you are not completely satisfied, I will accept unworn pieces in their original condition within 14 days of receipt. Any returns after this time are accepted on a case-by-case basis and will be subject to a restocking fee. Refunds are issued to the original payment method. An email confirmation of your refund will be sent to you. You should see the credit back to your credit card in 3-5 business days, depending on how fast your bank is. In the event a refund cannot be processed to the original payment method a person to person direct payment will be sent to you. All custom pieces and sale items are FINAL SALE and cannot be returned.

Other Policies

Ring sizing: You can use our worksheet or http://findmyringsize.com to find the size you need before you place your order. This is the only way we can accommodate exchanges. Jewelry care and maintenance: Jewelry must be handled carefully, avoid bending elements, dropping or exposing your jewelry to moisture, perfumes or hair products. Gently wiping body oils from the surface after wearing will keep tarnish at bay. Metal hates moisture. To keep your jewelry looking its best, do not swim in, or wear in the shower, store your pieces in a clean dry location. Sterling silver will tarnish over time. To bring your piece back to its original shiny state, gently rub with a polishing cloth or use baking soda and a soft cloth. Bronze will hold a lovely polish that will darken over time. To maintain the surface: firmly but gently hold the entire piece down on a counter on top of an old dish towel. Gently buff the surface of individual elements with a silver polishing cloth or a toothbrush with a SMALL amount of silver polish . Allow the polish to dry and lightly buff with an old dishtowel. Avoid getting polish on gemstones, gems can be gently cleaned with window cleaner and a cotton swab, do not rinse with water. If your piece is in need of repair, please email me. There may be a small fee to repair your piece . Sorry, I do not cover shipping charges.

Contact Information

Email: jtk14@live.com https://www.facebook.com/RecoveryJewelry/

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