Oklahoma Sunset Boutique's Policies
At the Oklahoma Sunset Boutique, we want you to love everything we create for you! If you need to return or exchange an item, please see our requirements below. Contact us with any questions you may have and we'll be happy to connect with you!
All payments must go thru Aftcra via PayPal. If you are returning an item, the amount being returned to you will also be delivered via Paypal.
Items will ship 3-5 business days after your order is placed . We ship all items via USPS. Due to random delays by the post office, we are unable to guarantee a delivery date. We can promise that your order will ship out from our maker's lab within 3-5 business days from when your order is placed.
Refund & Exchange Policy
We gladly accept returns, exchanges and cancelations. Contact us within: 7 days of delivery Have item returned to us within: 14 days of delivery Request cancelation within: 12 hours of purchase. The following items cannot be returned or exchanged unless they arrive defective or damaged: * Custom or personalized orders * Items on sale * Earrings DETAILS: Please contact us within 7 days of receiving your item to arrange a return for unworn, unused items that qualify for return. Items must be received back at our maker's lab within 14 days of when you received your order. -There is a 15% restock fee on all return items and buyer is responsible for return shipping costs. - Original shipping charges are non-refundable - Returns will be processed within 3-5 business days. EXCHANGES: If an incorrect length or size was ordered, you can send it back to have it reworked. We do charge a $5 rework fee and the buyer is responsible for shipping costs to and from our maker's lab. Also if the length of your necklace or bracelet is too short, you could purchase a removable chain extender. This will add length, make it adjustable, and can be removed and used on other jewelry pieces you already own. WE DO NOT ACCEPT EXCHANGES ON EARRINGS We want you to love everything you receive from Oklahoma Sunset Boutique! Message us on Aftcra with any questions regarding an exchange.