Odin's Toy Factory's Policies
I try to keep these policies simple and easy to understand. If you are unhappy with your purchase for any reason please let me know. We will work something out. Of course if you are thrilled with the toy you bought I would love to hear about it.
Payment is required at the time of purchase. Custom orders must be paid in advance. There may be additional costs for custom orders.
Items in stock are normally shipped within 1-2 business days. Made-to-order items will normally ship within ten business days. Customized items may take longer than ten days to ship. If you decide to cancel your order, please contact me before your order ships. You will receive a full refund provided your order has not shipped. Custom orders will not be refunded. Any other cancellations will not be refunded. I ship at the lowest cost available at the time of shipping. If ypu want some other shipping method there will be additional cost.
Refund & Exchange Policy
Returns are accepted within 30 days. Items must be returned in unused sellable condition. The buyer pays for return shipping. If the item is defective or damaged, good-quality photos of the damage are required for refund or replacement. I am not responsible for damage or loss caused by the shipping company. Custom orders will not be replaced, refunded, or exchanged.
Most of my products are made to order and will ship in ten business days.