Introduction

Welcome to OOAKrafts! Where you can purchase your one-of-a-kind craft item. I handcraft each item in this shop personally. I take the time and passion to supplement your inner geek. PLEASE READ ALL POLICIES BEFORE PURCHASING ANY ITEM(S) WITH OOAKRAFTS. ALL SALES ARE FINAL! Feel free to email me at: ooakrafts (at ) gmail.com or PM me. I highly recommend reading all shop notices and policies before contacting me. Turn over time for any product can take anywhere from 24 hours - 21+ business days. I try to get most orders out within the first 48 hours of purchase, but I do make each order in order as I receive them. Additionally, a lot of my orders are pre-made, so most of the time I can get them out to you within the first 48 hours of purchase, except for weekends and holidays.

Payment Policy

OOAKrafts only accepts two forms of payment: credit cards or Paypal.

Shipping Policy

OOAKrafts only ships to the address that is linked to your aftcra account. Please make sure it is accurate and correct before purchasing. We can not and will not make any changes to the shipping label once the shipping label is created. OOAKrafts will not and can not ship to any PO BOXES or unverified USPS addresses. The order will automatically be canceled without question. OOAKrafts currently uses USPS to ship domestically or intentionally, usually by First Class or Priority Mail. Once the order is completed and shipped out, it generally takes anywhere from 3 - 6 business days, sometimes longer (especially because of COVID-19). Each item is ready-to-be-shipped and generally shipped out next business day. I do not ship on weekends or holidays. OOAKRAFTS DOES NOT REFUND OR COVER ANY LOST, STOLEN OR MISSING PACKAGES. My job is completed once the package leaves and ships out from USPS. I do not have any control what happens to the package once it is in the hands of USPS. This is why OOAKrafts supply a tracking number. It is a security feature. It depends on you on what you do with it afterwards. Your item(s) will generally be shipped in a poly mailer or bubble mailer.

Refund & Exchange Policy

OOAKrafts don't accept returns, exchanges, or cancellations But please contact me if you have any problems with your order. OOAKrafts do not accept ANY cancellation requests. This even means you can not request it is in "pre-transit" mode. This means that the order is already packaged up and postage is paid for, waiting for pick up by the postman. Most packages are usually shipped out in less than 24 hours of purchase (except on weekends and holidays). Before you leave negative feedback, I would appreciate the chance to fix a product or issues if you are not 100% satisfied with your item. It's very important to us here at OOAKrafts that you enjoy your purchase. Don't be afraid to PM me with any issues at any time. OOAKrafts DOES NOT offer any refunds on any orders unless I am unable to physically produce your item (i.e. if I am on vacation, sick, act of God situation, etc.). I do not and can not offer any returns due to the nature of these products. These products are made-to-order handcrafted items that are made to order! If for some reason the item does not fit or got damaged within the shipping process, I am happy to replace the item for you. I would need proof of the damaged item. I will need you, the buyer, to send me the original item back within less than 30 days of original purchase. Once I received that item, it will take me anywhere from 3 – 14 business days to replace this item for you. OOAKrafts can not cover any extra shipping fees during a return process. The buyer is solely responsible for all shipping fees in the exchange process.

Other Policies

OOAKrafts does not and can not do any custom orders, requests, or commissions! OOAKrafts will not do any trades. OOAKrafts does not offer gift wrap at this time.

Contact Information

ooakrafts@gmail.com

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