Will exchange any bulb for upto a year, unless it is shattered. If you place an order and change your mind, we will refund your payment minus a 20% restocking fee. We are a very small business that sells one-of-a-kind pieces that are very fragile, and we do not feel right reselling an item that someone who is not trained to ship our fragile items sends back to us, even if it 'hasn't been used!'
USPS. For Custom or Out of Stock items, please allow Up to 3-6 weeks for shipping. All in stock items will be shipped within 1 week. I travel a lot to sell my work at art festivals, so forgive me if it takes a couple of days to respond to messages. I will get back to you as soon as I have enough cell/internet service and time to dedicate my attention to your question. For more than a year now, I have been working with a nonprofit company that supports adults with developmental disabilities to ship my online orders. Their website is: http://buildindustries.com and they are located in the Los Angeles area. They warehouse most of my painted Lights and ship my online orders for me so that they arrive more quickly than I would be able to ship them while traveling, and it frees up my time to paint more pretty Lights for you!
Refund & Exchange Policy
1 year guarantee
Read our reviews on Etsy! https://www.etsy.com/shop/MoodLights?ref=l2-shopheader-name#reviews
Feel free to contact us through our website: http://mood-lights.com/contact-us