Payment Policy

Payment is required before production begins. All custom work receives a design proof after payment and before production.

Shipping Policy

Most items ship within 5 business days.

Refund & Exchange Policy

I gladly accept returns, exchanges, and cancellations Just contact me within: 3 days of delivery Ship items back to me within: 7 days of delivery Request a cancellation within: 12 hours of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Please contact me if you have any problems with your order.

Other Policies

Custom and personalized orders We send a proof prior to any production on custom or personalized orders. Is polyurethane food safe? According to finishing expert Bob Flexner, all finishes are food-safe once they have cured. Polyurethane varnish does not present any known hazard.However, no finish is food safe until it has fully cured.The rule of thumb for full curing is 30 days at room temperature (65- to 75- degrees F). We do not recommend using as cutting boards. Please indicate if you are doing so, so that we can use the appropriate coating, or request no top finishing. I found this on Pinterest or Google, can you do it? Chances are yes, and we love it. Send us your ideas and finds and we'll make them come to life. We offer services in wood, glass, fabrics, knit, crochet, paper, printing, CNC, engraving, laser and sculpting. Wholesale availability Yes, please contact us with your specific needs to receive a wholesale account and discounts. We usually offer from 10-40% discounts depending on the item. Can I pickup instead of paying shipping? Absolutely! We offer two locations, New Hartford Shopping inside CNY Awards & Apparel or Gray Street, Herkimer. You can apply a coupon to deduct the shipping costs back off your order depending on your desired pickup location. Simply enter one of the codes below to remove the shipping cost at time of checkout. Herkimer Pickup : HERKIMER New Hartford Shopping Center: NHSCR Remember, this will cause your order to NOT be shipped and you must make arrangements for pickup at either location above. How long until you ship? Most products are made and shipped within 1-2 days. Custom, engraved or wood items require: 1 day to cut, engrave and stain 1 day to spar urethane and dry 1 day to prepare shipping. Deadlines and Rush Orders We will gladly work with you to meet rush orders if possible. Please make sure you can get our emails and check your email often. Proofs are sent in 1-2 days and production days to not start until layouts are approved. Refunds will not be given for missed deadlines due to no approvals. It your responsibility to check and reply to emails and or conversations.

Contact Information

Sales@hmprintdesign.com

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