Home Portraits by Mary Frances Smith's Policies
All materials used are archival and will last for generations. Paintings are delivered in mats sized to fit is standard frames.
Payment is accepted through PayPal, and, since all work is custom, is required at the time an order is placed
Artwork to US addresses is shipped via Priority Mail. To those addresses outside of the US it will be shipped first class. If quicker delivery is need please let me know and we can check out other options and upgrades. All orders are sent signature required at delivery. This is to be certain your drawing will be handed to a human and not left on your porch in the rain. If another address is more convenient, such as a work address, please let me know. INTERNATIONAL CUSTOMERS (outside the US) are responsible for all import taxes, customs duties and fees levied by the destination country. These fees and taxes and any additional charges for customs clearance are levied once a shipment reaches your country and must be borne by the recipient (it is NOT included in the item price or shipping charges). Customs policies vary widely from country to country; please contact your local customs office for further information.
Refund & Exchange Policy
It's important to me you love your artwork. Before shipping I will email you a scan for approval. If after receiving you aren't satisfied, please contact me immediately and return it in condition received within 7 days and I will make corrections or refund purchase price. My best advertisement is word of mouth, if you aren't delighted when you see it, I don’t want it hanging on your wall.
As all of my work is custom, your portrait is entered on my calendar only after purchase has gone through. Please keep in mind if I quote a lead time, that is as of that day and can change at any time as new orders come in. Drawing time varies, getting longer at the holidays. If time is a concern please let me know and I give you a more definite date. Rush orders may be available for an additional 20% over listing price. Drawings are not begun until order is placed.
I'm happy to answer any questions you have and can be reached directly at firstname.lastname@example.org