Please allow me at least 12-24 hours to address your orders or concerns, orders or general questions. I'm a full-time worker, mama, wife and crafter. I do my best to get to messages as soon as possible and I'll more than likely message you back after 9 p.m. Eastern time, which is night-night for my kiddos and my personal working time.
Payment is due at the time of ordering for all items and shipping is included for physical items. Payment will be returned for orders cancelled within 24 hours.
Digital items will be sent to your paypal email listed address unless notified otherwise. First proof will be sent 24 hours of confirmed details. Final files will be sent after your approval. Please be accurate with your details and check your proof thoroughly. I'll take responsibility for my mistakes when you point them out. Physically shipped items will ship USPS Priority Mail 2-3 with tracking and insurance included, unless otherwise noted. Rush shipping is available; please contact me to let me know if needed and fees apply. Under normal circumstances, physical items will have a turnaround of 3-5 days, plus shipping time, unless notice is posted that I'm swamped! Then production times will be slower.
Refund & Exchange Policy
Personalized items are not eligible for refund unless I have made the mistake. A picture is necessary for confirmation if I have sent a physical item. General dislike and dissatisfaction for a product that you receive is not applicable for a refund either but may be replaced if sent back with a similar item of equal value. Claims for exchange need to be made within 30 days of your purchase.
I'm pretty easy to work with and I want to make sure that you do get what you want. If you have an idea that you are after, please let me know and I will help bring it to life for you. I looooove custom orders. If you request a custom order, we will discuss details and I'll post a listing just for you to purchase. I'll start work as soon as payment is received.
If you reallllly, reallllly need me, please text! For reals! Just let me know who you are and what you are contacting me about. 570-419-6046 All artwork I create is copyright by me, unless it is personal to you like a logo, branding (after final payment and approval) or your photos you provided. Please grant me permission to use the work I create for you on my personal website/portfolio unless there's a photo included you'd rather not share with the world. Let me know.