Mainely Handcrafts's Policies
Welcome to Mainely Handcrafts ! Thank you for stopping by. Hook and yarn have been in my hand since the young age of 8 thanks to the influence of my mom and Grammy. I have such care for what I do that I have even unravelled a whole project just to fix one stitch. Having also been involved in other crafts as well throughout my life, I am also an accomplished floral designer. So please do be sure to add Mainely Handcrafts to your follow/favorites so as not to miss out on future creations! Have a wonderful day ! !
We are very happy to accept payments through PayPal - whether paying with your own PayPal account, or with a checking account, or with a credit card. But if you do not have a PayPal account, no worries. You can still make your payment through PayPal! Not only that, but PayPal provides both Purchase Protection and Seller Protection, so you know that the transaction is ultra safe! We do our best to provide you with the very best products and service. If a rare event ever occurs that we are unable to fulfill an order, we will gladly provide a full refund and cancel the order. All taxes are included in price of item.
Unless specifically stated otherwise on a listing, orders will be brought to the shipper within 3-5 business days or less. Our default shipper is USPS, but we may use UPS when necessary. We will always try our best to get orders shipped as quickly as possible. During holiday times, however, we can not guarantee delivery times. Special orders do require longer times for shipping. All orders will be shipped using the shipper's online tracking system. We ship to the contiguous US, Canada, UK, and everywhere else ! **ALL DUTIES, FEES AND TARIFFS ARE THE RESPONSIBILITY OF THE BUYER**
Refund & Exchange Policy
You may be assured that we take great pride in our commitment and dedication to provide you with quality product(s). If you receive the product as damaged, please ship it to us within no more than 7 days of your receipt of delivery. Upon our receipt of the returned damaged product, we will be happy to refund the purchase price. Unfortunately, we will not be able to refund shipping charges in either direction. Since we are so committed to only providing you with a quality product, we truly do not expect this possibility to ever be an issue for most of our customers, anyway.
Mainely Handcrafts guarantees all items are made in a smoke-free environment. Custom orders may be requested for items already listed as long as the 'accepts custom orders' logo is on the listing itself, in a different color (ex. yellows, reds, etc) BUT may not be limiting (ex. pineapple yellow, ocean blue, etc). Discretion is the shop's, however we will do our very best to satisfy our customers. Be aware that some items available are made with vintage or discontinued yarn and may not be able to be duplicated in same color as item listed.
Email me with any questions/requests - mrsyarnlady@MainelyHandcrafts.com