Love Accented's Policies
Welcome to Love Accented! Elegant handmade paper flower hair accessories including veils, boutonnieres bouquets, bridal and bridesmaid hair clips, and brooches. All flowers are Love Accented designs. Custom designs available. Please note that my hair accessories are made for adults. They contain small pieces which make them not suitable for children.
I accept PayPal. If you need to pay in installments, contact me in advance. Taxes apply to Illinois resident purchases.
o US First Class shipping takes 6 - 10 business days o 3 - 4 Day Priority shipping is optional at checkout o Purchases Over $200 will be sent with signature confirmation.
Refund & Exchange Policy
I understand that it is a challenge to find an accessory for a milestone event, so if you find that your purchase is not what you had in mind, you may return or exchange the item! If you are worried about exact color matching, you may order a color sample first to match up to your existing items. ► Returns (You've Changed Your Mind): ● Contact me to let me know you are returning it or would like an exchange ● Return or exchange it within 7 days of receiving it ● Once I receive the item and verify that it is in original condition I will refund the cost or the replacement we have agreed upon. ● Shipping / return shipping will not be refunded. ► Returns (Incorrect Item or Not as Described): ● Please check online order to verify that you ordered the correct item ● If you feel that your order is incorrect due to my error contact me immediately ● Provide photos ● If there is an error on my part, I will correct it at no additional cost to you. ● I will provide you with a return label for the item (if applicable) ► Postal Damages I insure all items and will file a claim if an item is damaged. Please keep the item and all packaging and take photos of the item as I require your assistance filing an insurance items damaged during shipping. Please provide photos to document the damage / error and contact me immediately. I will then provide you with a refund or exchange. ► Lost in the Mail If your item has not arrived several days past the estimated shipping time, please contact me and I will investigate and will refund, replace, or exchange as is appropriate to the situation. I will also need your assistance in filing an insurance claim. Insurance claims cannot be placed until after 21 days (domestic) and 45 days (international). All claims must be placed within 90 days after the initial date of shipping. ► Returns (Custom Orders / Made to Order Pieces): I provide photo proofs of any custom order before shipping. Please take the time to view and approve your order before requesting it be shipped. Not all custom orders are eligible for a return. Many custom color orders can be returned just the same as in policy as above. However, I will not accept returns for items with custom text (with your name or quote you selected for example) unless there is a serious flaw due to my own error as I will not be able to relist the item. Please let me know something is wrong or that you have changed your mind within 7 days of receiving the item.
►Custom Orders VS. One-of-a Kind Orders: As I do not charge additional fees for creating a custom item (which takes longer than a ready-made piece due to discussions, photo approval etc.), I reserve the right to reproduce and use photographs any piece that I make. If you order a piece with personal information on it (names, private messages you wrote yourself) I will not use photos that disclose this information. If you desire a completely One-of-a-Kind piece, please contact me and we can agree on a price and terms. ►Colors: I do my best to take photos that show the true the colors of my work. However, colors do vary slightly on different monitors (and monitor settings).