Land and Sea By Carrie's Policies
I make most of my pieces by order. Especially my woodwork. If I have my woodwork in stock it will say so in the description. Usually it takes two weeks from start to finish so most likely you will get it in that time. I put 30 days just in case I get swamped with orders. I also mark 3 quantity so you are able to order more than one at a time. I sign and date all of my pieces where there is room. If you would like me to stamp or engrave a special name or note to personalize a piece let me know. All of my materials are Made in America with the exception of some of the stones and crystals I use in my jewelry.
Payment is due at checkout. I accept Paypal and all major credit cards
Processing time The time I need to prepare an order for shipping is 3-5 days for jewelry and two to four weeks on woodwork depending if it is made to order. Custom orders will take longer. For details, see individual items. Estimated shipping on jewelry United States: 3-5 days United Kingdom: 1-4 weeks Canada: 5-10 days I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Estimated shipping on woodwork United States: 2-4 weeks United Kingdom: 3-6 weeks Canada: 3-6 weeks I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Refund & Exchange Policy
I gladly accept returns, exchanges. Just contact me within: 3 days of delivery for returns or exchanges. Ship items back to me within: 7 days of delivery The following items can't be returned or exchanged • Custom or personalized orders Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Please contact me if you have any problems with your order.
As I cannot calculate every place in the country for shipping I base my shipping cost as the farthest place. If it does not come out to be as much as you were charged I will refund the difference. However keep in mind my cost is for shipping and packaging, but I will always find you the lowest cost if I can.