Lambs Ears's Policies
Welcome to Lambs Ears!
Payment in full is necessary before your purchase is shipped. If an e-check is used (via Paypal), it could delay you receiving your item up to 12 days. Payment can be made by credit card or Paypal.
-Any orders weighing 16 oz. or more will be sent priority and all items will be mailed in as lightweight but durable method possible. Orders shipped that weigh less than 16 oz. will be sent first class. Shipping is by the USPS for U.S. buyers. **Delivery confirmation included on ALL US orders. Now for the technical- International orders are shipped First Class International. International customers are responsible for all fees associated with shipping to their respective countries. Orders shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and costs, which are collected once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient (you); we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs form following the U.S. and international government regulations, I cannot mark purchases as gifts and must report the actual value. Falsifying customs forms is illegal and can result in your package being confiscated, fines levied and other penalties. - no exceptions. To be environmentally responsible, we use as few packaging and shipping materials as possible. Most often poly mailer or Tyvek bags are used for up to six items and boxes for larger orders. Everything is placed in a clear plastic bag to protect against moisture and dust during transport. -My shipping prices reflect the cost of my time to process your order, ink, labels, envelopes, tape, postage and packaging. Please know that if you see the cost of shipping on an item to be $0.00, it is just that, FREE. I like free shipping!
Refund & Exchange Policy
I want you to be happy with your purchase. My handknit items are fully warranted, to the original owner, for the practical lifetime of the product. This does not mean your lifetime, although we would love to hear stories about our items being used! So, what is “normal wear and tear”? I handknit every product to meet stringent standards, but no matter how carefully you use and care for your product, nothing lasts forever. Items used every day will degrade faster than someone who only wears their product once or twice per year. Eventually, every product will begin to show signs of age and wear such as faded fabric or frayed cuffs, and I take this into consideration when assessing your warranty request. Please contact me before sending an item back and let me know the reason. If there is an issue I need to take care of, I need to know. :-) Returned items shipped at buyers expense. ** Buyer also must have a delivery confirmation number on any returned packages to track any packages.** The item(s) must be returned in a suitable envelope/box that will ensure safe return. I cannot refund your purchase if it is determined that you used inferior shipping materials. In the unlikely event of a return, I will refund your full purchase price once I receive the item.
What doesn't the warrantee cover? When you’re busy chasing an adventure, I know that accidents can and do happen. Unfortunately, snags, rips or other damage to your product can occur and are not covered under warranty. Improper care or negligence, such as storing your product while wet or not following the care instructions on the label inside your garment will result in damages that are not covered under warranty. It may well be that your product merely has reached its practical lifetime and it is time to be replaced. We hope you will continue to trust Lambs Ears to make just what you need for your next adventure!