Returns Policy: Our goal is for you to be so satisfied with products purchased from Karen’s Botanicals that you cannot wait to place another order. And while we love huge orders by new customers, we offer sample sizes and sets of almost every product at very affordable prices. We encourage you to try these before making large purchases, especially in skin care products and/or if you have highly sensitive skin. By trying samples first and avoiding the return of products, we can work together to reduce both the costs of unnecessary shipping and its attendant carbon emissions. If for any reason you are not satisfied with your purchase from Karen’s Botanicals, please contact us within 15 days of the receipt of your purchase with your order number. Please contact us at or call us at 678-463-6811 to authorize the return. Packages must be properly wrapped and returned using the same shipping service with which they were sent (normally, USPS Priority Mail). We will issue you a full refund, credit or exchange, less shipping charges. We are sorry but Samples and Sample Sets, and Professional/Bulk sizes are not refundable (32 oz. Lotions, 4 oz. Serums, Oils larger than 4 oz, and Peppermint Pimple Zapper 2 and 4 oz. sizes) unless there is a mistake on our part.

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Refund & Exchange Policy

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