KN Custom Leather's Policies
I think that the biggest complement to give is to use an item that I have created for years so to a point that it is well worn. Each ding, scratch, mark is a story, a memory about how it got there and what you were doing. Think about your favorite tool? I bet you could tell a pretty detailed story about that tool and what you accomplished with it. That is what I want to create something that will carry a story for you.
We accept PayPal
We ship USPS priority and first class within the United States with tracking and delivery confirmation.Please be sure your shipping address and your paypal shipping address are the same and up to date. We ship to the PayPal address unless you ask us to ship someplace else. INTERNATIONAL SHIPPING: We no longer ship our more expensive items to countries outside of the US due to issues with lost packages, customs, insurance and misunderstandings. You can ask. **** If we do agree to ship to your country you will be responsible for any fees, taxes, or other import charges due on your end. We don't know how long it takes for a package to arrive at your location. If you ask us to ship internationally it is at your risk. We cannot be responsible for lost or stolen items or packages that get hung up in customs. You need to be familiar with customs rules, regulations, restrictions and prohibitions in your country.**** **** Please note. Unfortunately shipping leather goods to ITALY is prohibited. ****
Refund & Exchange Policy
If you are not happy with your purchase you may return it in its original condition within 7 days. Our top priority is that you are happy with your purchase.
Made to order items: Please allow One week to create and 3 days to ship your order. You will not receive the piece you see in the photos, we will make one similar for you. All of the hides we use are one of a kind and unique. The color and texture of each hide will vary. Leather hides are a product of nature, blemishes, scratches and scars are part of the natural character of the leather. From time to time a particular color of leather may become temporarily unavailable. You may choose a different color from any of the listings you see in our store. When you purchase any item that is made to order it will not be exactly as the one you see in the picture. Because each hide is different there will be variations, and will not be the same as the made to order picture, no two bags are ever the same. We will do our best to accommodate what you have chosen. If you see an item you like and would like it in a different color, size or style, please contact us. We make many things not offered here. We will work with you.