Kreative Kitchens Handcrafted Soaps's Policies
Thank you for visiting Kreative Kitchens Handcrafted Soaps, I create all of my product. s right here in Reno Nevada, the biggest little City in the World.. My goal is to open a little shop on the Oregon Coast in the very near future. I absolutely love what I do, it is my passion, and I hope to pass that on to you through my product. ..
I prefer payment through Paypal( you do not need a Paypal account to pay with this method) I also accept Direct pay/check out with all Major Credit Cards. Payment is due once order is placed, including all Custom Orders. Please make double sure the Address linked to your Paypal is correct, having correct shipping Address is customers responsibility.
All smaller shipments will be through First Class Mail,unless otherwise stated,and will be shipped within 2 -3 Business day's of payment. Exceptions to this would be Custom Orders, and time needed for shipment in these instances will be arranged between the Shop and the Customer. Some of my Products are also shipped through Priority Mail dependent on size of order, as I want to insure best shipping costs available for the Customer. Prices for shipping include shipping as well as packaging to insure the safest delivery of your order. Shipping prices reflect both shipping as well as shipment packaging.
Refund & Exchange Policy
Due to the nature of my products all sales will be considered final, my aim is to ensure your satisfaction, and I can be reaches with any questions you may have. Once package has shipped I cannot be held liable for any damages or lost items shipped through the mail.Although I will make every possible effort to work with you on these matters. Same applies to all Custom orders.
All soaps are individually handcrafted, sizes and shapes may vary. I am happy to provide you with a Custom order at your request, keeping in mind that I may need to order additional supplies to complete your order. Once request is received I will message you with details, and time needed to complete your custom order. When messaging me in regards to Custom orders please be clear that you are requesting such, I can be a bit dingy sometimes, I had this happen recently where a potential Customer ask if I had certain colors in stock, for a certain Soap to which I replied that I did not., not realizing she probably was wanting a Custom order and not simply asking a question. Communication is key, please feel free to say Elizabeth, I want you to make me these soaps, and I want these colors,it is much easier for me this way :) ~Note to buyer~ It is highly suggested that all Handcrafted soaps be kept in a soap dish that allows for excessive water drainage and not be left where water can accumulate into the soap over a long period of time,as some soaps have ingredients sensitive to excessive long standing moisture.