Introduction

Welcome! I would like to thank you for visiting Joyful Lil Poppets! I create unique handmade soft toys and accessories for children of all ages! And sometimes adults! Each Joyful Lil Poppet item is handmade by myself from high quality materials, stitched with love! Your items will arrive wrapped in tissue paper, and The Lil Poppet's themselves also arrive with a birth certificate, ready to bring love and joy to their new home! Stay tuned....additional Joyful Lil Poppets will be released as well as clothing, shoes, and accessories! Customization is available. Please be sure to become a Fan on my Facebook Fan Page https://www.facebook.com/JoyfulLilPoppets for special offers and updates related to our shop, I would love to have you as one of my amazing Fans! I appreciate your business and support for the handmade small business industry! If you have any questions or concerns that are not addressed in our Shop Policy section, please contact me at [email protected].

Payment Policy

Payment in full is required prior to shipment on ready to ship items, and prior to my starting to work on any custom, or made to order, item, no exceptions. I accept payments via PayPal's secure payment system. If you do not have a PayPal account you can make your payment via PayPal as a guest rather than registering with the service. PayPal accepts all major credit cards, and payments are safe and secure when you pay using the PayPal payment system. Important notice regarding payment via a PayPal Electronic Check....One of PayPal's payment options is Electronic Check. If you choose this option please be aware that your order will be processed and/or construction will begin as soon as the electronic check payment clears - note that this can delay your order up to seven days so please keep this in mind when choosing this option. This delay will be in addition to any construction period and shipping period pertaining to your item, I am not responsible for the extra delay in time due to payment via electronic check. No order will be processed and/or no construction on made-to-order, or custom items, will begin until payment in full is received. If you purchase an item from Joyful Lil Poppets you are acknowledging that you have read all of the shop policies, understand the shop polices, and agree to abide by the shop policies. If you have any questions or concerns that are not addressed in our Shop Policy section, please contact me at [email protected]

Shipping Policy

Your order (unless a custom, or made to order, item) will be shipped 2 to 3 business days after payment is received through the United States Postal Service to the shipping address you specify, unless otherwise noted or discussed. Important Information Regarding Domestic Shipping: All packages are shipped via USPS PRIORITY MAIL (unless otherwise specified within the listing), you will receive tracking information for your package once it has shipped. Once your order has shipped we are not responsible for any damage to your item. If your order is shipped via USPS Priority Mail, your order is insured through the United States Postal Service. $50.00 of coverage is included in the Priority Mail Price, for additional coverage there is an additional fee, if you would like additional shipping insurance coverage please contact me so that I can adjust your shipping costs accordingly. Important Information Regarding International Shipping : I will ship packages internationally, via the USPS International Mail. These fees vary greatly by location, if you are located internationally please contact me for rates prior to making your purchase. For custom orders please allow additional time for shipping due to construction time, unless otherwise specified. If you require an item in a shorter duration of time please let me know and we can discuss additional shipment options to ensure you have the item when desired.

Refund & Exchange Policy

Due the handmade, unique, and custom nature of the items in the shop, refunds and returns are not accepted. **Please note that once an order is shipped it can not be cancelled, there are no exceptions to this policy. **Please note that made-to-order purchases can not be cancelled once construction has started. If you desire to cancel any made-to-order purchase prior to construction it is subject to a 30% service charge, there are no exceptions to this policy. (This policy varies from the "Custom Order" policy below, and applies to "Made-To-Order" items only.) **Custom Orders...I reserve the right to decline a custom order at anytime, if I don't feel comfortable creating the item you are requesting I will decline the request, and that decision is final. Custom order "spots" will be made available, in limited quantity, if you are interested in a custom order you will want to purchase a custom order "spot". Please be aware that original payments made to secure a custom order "spot" listing may only be cancelled by the customer, within 24hrs of payment, no exceptions. When you purchase a custom order "spot" listing, and your payment has cleared, I will be in contact with you within 48hrs at the email address provided to discuss the item you are wishing to custom order. Please be sure to check your "spam" and "other" folders for my message. Once I've made contact with you regarding your custom order we will have 48hrs to discuss the custom request, if I do not feel that I can honor your requested item I will refund your custom order "spot" purchase price within 48hrs of that determination. The purchase price paid to secure your custom order "spot" will be applied to the final price of your customized item, which will vary depending on the custom item you request. Payment in full is required prior to my starting to work on any custom, or made to order, item, no exceptions. Once you are given the final price of your customized item, including shipping, you will have 72hrs to pay for the remainder of your items final price, including shipping. If your custom order balance is not paid within this time your custom order will be cancelled and any payment made to reserve your custom order "slot" will serve as your service fee and will not be refunded, cancelled, or exchanged.

Other Policies

Note that similar items, or items with additional quantities, may vary due to the handmade nature of my items, placement of fabric patterns and/or characters etc may vary and will not be identical from one item to another...that is the beauty of handmade! Please allow for construction time in addition to shipping time, unless otherwise specified. Construction time varies, and will be posted either in the relevant shop listing or on my Facebook Fan Page. If you have any questions regarding turn around times or construction times please contact me before making your purchase. I also offer a "Rush Order" option that will push your order to the beginning of the construction line, however it is only available as a limited option, I only allow one "Rush Order" at a time so that my other orders can be constructed in a fair and timely manner. Please contact me if you are interested in a "Rush Order" to see if this service is available at time of inquiry. If you purchase an item from Joyful Lil Poppets you are acknowledging that you have read all of the shop policies, understand the shop polices, and agree to abide by the shop policies.

Contact Information

If you have any questions or concerns that are not addressed in our Shop Policy section, or would like to inquire about a custom item, please contact me at [email protected].

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