Joni Fashion Boutique's Policies
As a designer, I want to provide the most unique and elegant styles as possible. I want to you feel like a princess in my designs.
We accept payments via Paypal. PRIVACY OF PAYMENT INFORMATION No private information regarding your payment method is disclosed at any point during or after you have completed a transaction. No credit card information, including carrier, full or partial credit card numbers, expiration dates, or three or four digit security codes are made available or disclosed to our shop. The only information which we receive once you have placed your order is your user name, payment method ( Paypal,) and your shipping address. All other information is handled by your payment processor, i.e. Paypal. Please visit your Papal account to update billing information or any other account specific changes. PAYPAL Payments are safe and secure when you pay using Paypal. You may use your Paypal account or as a Guest. Simply choose the option to pay by credit card instead of registering when prompted by Paypal during check-out. PAYPAL ECHECK Payments made through PayPal e-check will be shipped as soon as the payment clears - this can delay your order up to seven days so please keep this in mind when choosing this option. CANCELLATIONS If you need to cancel your order, for any reason, please contact us as soon as possible. You will only be able to cancel an order within 24 hours of your order placement. Once your item has been made/shipped this becomes return/cancel for store credit only. Please see our return policies for more information. CANCELLATION VERIFICATION We require a two step process to verify cancellation requests. Once contacted with a cancellation request, we will then send an email asking the customer to confirm that they definitely want to cancel their order. Once confirmed the order will be cancelled immediately (providing that it is within the 48 hour cancellation window - see above paragraph.) If the cancellation is not confirmed the order will ship out as scheduled. All orders shipped, even if requested but not confirmed cancelled, will be subject to all applicable return policy terms - See Return policy guidelines below. Please contact us at email@example.com if you need assistance.
Most items ship within four weeks, but we're happy to accommodate tighter deadlines if it is possible!
Refund & Exchange Policy
We offer returns for store credit and exchanges only. Returns can only be initiated via the party which placed the order either through the Etsy account which placed the order or from the email account attached to said account. Third party requests are not eligible for credit/exchange/replacement. No exceptions. RETURN/EXCHANGE AUTHORIZATION You must contact us prior to mailing any return/exchange to receive a return authorization - all packages which are not authorized will be refused. Any additional fees/duties/vats/shipping expenses incurred will be at the buyers expense. Please note not all items are eligible for return, please see Items Not Eligible for Credit/Exchange below. RETURN/EXCHANGE TIME FRAME Once shipped, if there is a problem you have seven days( NO EXCEPTIONS) from the date you receive the item to contact us via email. Once authorized returns must be received with 14 days of original date of receipt to be eligible for return/exchange services. All packages must be authorized prior to being returned to us - packages sent without authorization will be refused.
We do get asked to view pictures of dresses as they're being constructed. Unfortunately, we are not able to provide photographs as we're making constructed. We are extremely busy in our day and the construction of making dresses is very messy. Thank you for your understanding and trust as we create your gorgeously unique gown!
Feel free to drop us a line at firstname.lastname@example.org if you have any further questions!