Jadiva By Jenny's Policies
Contact me if any item I send comes to you damaged and I will do what I can to fix any problems. This also applies for any item that may possibly fall apart from 15 days after payment date. Just let me know if you want the item repaired, exchanged, or returned. Thanks
All payments go through PayPal.
I use flat rate Priority Mail and I will be happy to combine shipping if you choose to purchase more than one item. Small Flat Rate Boxes: - $5.80 Domestic Priority Mail - $19.95 International Priority Mail to Canada - $23.95 to all other countries (4 lb weight limit applies for International).
Refund & Exchange Policy
I'm happy to refund purchases only after I've received the original undamaged item back. There will be a 15 day return policy for any items after the purchase date. You will have to assume responsibility for shipping it back to me though. If I haven't shipped it out yet then we can cancel the transaction and refund your money. If you wish to exchange an item I'll be happy to ship you the new item after receiving the original undamaged item from you. You have 15 days to do an exchange from the purchase date. You will have to pay for the shipping fees if you choose to do this after any original shipping date.
I make everything myself and do my best to create unique well made pieces of jewelry. After working as a repair goldsmith for 15 years I've learned to apply what I know to what I make. I have a rare form of Myotonic Muscular Dystrophy which impedes my creative process from time to time. I may get slowed down because of it but never stopped by it. Occasionally I can do original design work for people but it depends on if I have the materials or equipment on hand or not. If your looking for anything specific just shoot me an email and I will see what I can do for you.