Iron Lotus Artworks's Policies
I'm a Birmingham based Blacksmith, using old world methods (and old tools when possible) to shape metal jewelry, tools, accessories, and home items. I make jewelry, but I'm no jeweler. I make knives, but I'm not a knife maker. If you have a project in mind, feel free to ask!
PayPal is my preferred payment method for any in stock or commissioned piece. Commission pieces are priced based on my time required to make.
Shipping on any in stock purchase will usually take place the following business day, and will be USPS first class, unless I receive special instructions. For custom work, I must make the piece first. We will be in continuous contact during the production, and I will ship it as soon as it is ready. **Post pictures of your piece on Facebook when you receive it and tag @Iron Lotus Artworks, and submit a review to receive refunded shipping charges** Please make sure your PayPal shipping information is correct, or message me with your corrected shipping address. I have had things that had to be shipped twice for this reason.
Refund & Exchange Policy
All workmanship is guaranteed for one year, with proper use and careful storage. Pieces can be returned within fourteen days of receipt (postmark to postmark dates) if they are not as you expected, or do not fit/work as you wanted. Returns must be in original condition, without signs of wear or user damage. Trying a piece on to ensure comfort is fine. Purchase price minus shipping will be refunded through PayPal.
In the event of any large commission pieces, a material deposit of 50% is required to begin the work, with the remainder being due at the time of delivery.
For any questions, comments, concerns, or commission ideas, feel free to contact me at IronLotusArtworks@gmail.com For the latest on my work, daily weirdness, and to see finished custom pieces, follow @IronLotusArtworks on Instagram! https://www.instagram.com/ironlotusartworks/