Greetings, and welcome! Know that the items purchased from my store are all hand-crafted by me personally, and that I take the utmost care and pride to make sure that every piece produced will bring it's new owner years of enjoyment. I believe in the value of hand-crafted artisan work, as it is rewarding not only for the craftsman creating it but for the person who comes to own it.
Payment should be made at checkout - for custom "made-to-order" items, payment is made with the understanding that the item will be crafted and shipped within the allotted time frame. If for any reason the custom item cannot be completed, a full refund will be given. If for any reason the completion of the item looks to be delayed past the due date, the buyer will be notified immediately, at which time they will have the option to cancel for a full refund. Most items are completed well within their allotted time frame. Customers may cancel a custom "made-to-order" item at any time prior to actual shipping. PayPal and credit cards are preferred methods of payment; for other methods, please contact the seller prior to ordering.
I prefer to use USPS Priority Mail for the majority of my items. Their flat-rate services, included insurance, and tracking info make it a worry free experience for both seller and buyer. Items will always ship on the next business day from date of purchase or completion. International rates can at times be high, but I do my absolute best to keep the costs reasonable for my customers. Rates are determined by the carrier, and are based on the size, weight, and distance traveled.
Refund & Exchange Policy
Refunds are always given should item be damaged during shipping; I do require the item be returned to me or at the very least photographic evidence of the damage be sent. If there is another issue with any item, please contact me immediately; I am not in the habit of "sticking" customers with items they are not 100% satisfied with.
Jack Windsor 390 South Drive Severna Park, MD 21146 443-878-8314 email@example.com