My General Policy I make my pieces with a pride and passion. I want anyone who buys my items to be happy with them and the experience. So if you have any questions at all regarding any of my items please don’t hesitate to contact me. I want to try my best to avoid any dissatisfaction or unhappiness doing business with me.
I accept Paypal. Payment is due at time of purchase.
Shipping Information If this item is not a custom item, it is are already created and one of a kind so when you place an order it will ship out within 1 to 2 business days. However, if you are purchasing a custom/made to order/personalized item will be created once you place your order and will take 1-2 weeks to be completed and ready to ship out to you. Unless I don't have other custom orders than I may be able to get it completed sooner and if you need it for a specific date please let me know and I will let you know if it is possible, I do offer insurance. If you are interested please notify me in the contact box on the checkout page and I will apply the insurance to the shipping cost. The total cost to ship includes packaging materials as well as postage and tracking information. I would advise the buyer to buy shipping insurance along with signature confirmation as well to ensure proper delivery. If you have any questions regarding shipping, please feel free to contact me.
Refund & Exchange Policy
Refunds and Exchanges I am not responsible for any lost or damaged items during shipping it is the buyer’s responsibility to purchase any protection to ensure the items safe delivery. However, I do go out of my way to protect any items I ship to try and ensure this scenario doesn’t occur. If by chance something does come damaged please contact me ASAP after receipt and we can discuss how to rectify the situation. Depending on the severity of the damage I will issue refunds or store credit.
My email address is firstname.lastname@example.org