Hill Girl Crafts's Policies
Thank you swinging by the shop. Here you find the current store policies regarding, payment, shipping, refunds ect. Thank you for supporting American Handmade!
At this time I am currently only accepting PayPal for online payments. For those that wish to pay by mail, I also accept money orders. Thank you for your understanding.
For items that are already in stock, you can expect your item(s) to ship within 1-2 business days. Items are shipped using USPS Priority and include insurance, and a tracking number will be emailed to you once your item(s) have shipped. For made to orders and custom orders: Please contact me prior to placing an order to see if that material is in stock. Custom and made to order items may take up to two weeks before an order can be shipped depending on the material requested and whether it is in stock or not. *Please see the "Currently in Stock Material" page for reference.*
Refund & Exchange Policy
If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis. I'm sorry at this time I can not do refunds on custom or made to order items, as material is needed to be purchased for above said items.
List of items currently in stock, check back often or contact me for up to date items. Photos of stone beads are available upon request. Current in stock material: Wire: - Copper -Black painted copper -Sterling silver plated -.925 sterling silver (limited quantity, please contact me before placing an order requiring with this item) Stone Beads: -African Turquoise -Aquamarine -Garnet chips -Rainbow Moonstone -Amethyst -Coral -Raw Uncut Crystal -Dyed Agate -River Pearls
For any questions, or to request a custom order, please feel free to send me a message at: firstname.lastname@example.org Hill Girl Crafts is also on social media, so be sure to "like" and "follow" us on there for shop updates and upcoming shows! - Facebook: https://www.facebook.com/HillGirlCrafts - Instagram: HillGirlCrafts - Twitter: @HillGirlCrafts