Henry Lewis Home's Policies
A small artisan workshop that specializes in solid rustic pinewood purchased from a mill and forest that focuses on sustainable forestry practices. Handcrafted into the latest Rustic, Industrial, Farmhouse, and Modern Farmhouse styles.
PayPal is excepted.
We will ship within one to two weeks from your order date. We ship via the most cost effective carrier. Smaller items will be shipped by USPS priority express. Larger and bulky items will be shipped by UPS Ground. We always send the tracking number when we print the shipping label. Transit time varies from one to four days across the 48 continuous US. We will ship to Alaska and Hawaii for an additional charge. We don't ship to international destinations at this time.
Refund & Exchange Policy
Due to the custom nature of our products we don't accept returns or exchanges. If you have a problem with your order, please contact us at HenryLewisHome@gmail.com to address your issues. We are happy to work with you.
Rustic Wood - Care instructions - Charactistics - Finishing techniques Our wood is purchased from a sustainable mill. We recommend that you hand rub the wood conditioner of your choice as soon as you install your item. And re-apply the conditioner frequently to retain the satin finish, and to help eliminate warping of the rustic wood, especially if it is installed in a humid environment. Beeswax has been effective for me. Rustic may have aggressive growth rings, wane, knots, some bowing and twisting, and an occasional crack. That is the desired look of this industrial product. Our white wash is a stain, not paint. We don't try to make our shelves look distressed by hammering them with tools or chains or other DIY blog techniques. We can't make the boards look used with these techniques.
Questions? Please reach out to us at HenryLewisHome@gmail.com. Thanks