Heather MBC Designs's Policies
High quality professional work and exceptional customer service are my top priorities. I have been a full time professional artist for 5 years and can't imagine doing anything else. I love to create one of a kind items and share my love of art with the world. I always except custom orders and communicate as often as my clients like. Turn around time varies-some items are ready to ship, many are created per order. You will know in advance what turn around time to expect.
Payments via paypal or checks via snail mail are accepted at this time. Cash is accepted for local pick-up. For totally custom items I require a 50% deposit up front.
I ship world wide! If the USPS goes there, I'll ship there. Shipping costs are based on the size and weight of the item only-no packing or handling charges. For larger and heavier items shipping within the U.S., FedEx will be the most cost effective. 90% of my shipping materials are recycled to keep costs low for us both. I usually ship via 2-3 day USPS Priority mail or FedEx Ground (4-5 days).
Refund & Exchange Policy
I will accept requests for exchanges- buyer pays shipping for the exchanged item and the shipping of the new item. Returns are accepted on non-customized items if they arrive damaged. I do insure all of my shipments, so please send a photo of the damaged item and packaging right away. Returns on customized items accepted if I've made an error and it's other than what you ordered. Please make requests for exchanges, refunds or damages within three days of receipt and send me the photos right away! This can be adjusted on a case by case basis, but I usually will not accept requests for refunds if you've owned for more than 2 weeks. :) Yes, that has happened a few times- (2 months even!) lol
I'm easy to work with and can be contacted anytime. You don't have to place an order to contact me. If you have an idea that you'd like to see come to life, share it with me! If your item is behind schedule (doesn't happen often) I will let you know ASAP. If you are in a time crunch and need your item super fast, let me know. There is always expedited shipping and I might even be able to move your art piece to the front of the line. :) I can do that-I know the boss!
Email: firstname.lastname@example.org Call or text: 727-678-2575 Facebook PM: Heather MBC Designs or contact me here!