Harvest Moon Farm's Policies
Client satisfaction is very important to me. Ready to ship items are shipped within 1-2 business days. Custom items will be given an individual specific completion/shipping date, and clients will be kept informed of progress on custom items.
All items require payment in full upon ordering
Ready to ship items are shipped within 1-2 business days. Approximate shipping dates for custom items are stated in individual listings, but this can vary based on my workload and the time of year. Please don't hesitate to contact me if you need something sooner than the stated shipping times to see if we can work something out.
Refund & Exchange Policy
No refunds on custom items. Photos will be sent for approval prior to shipping. If I don't hear back within 3 days, or if we have reached the promised shipping date, no response will be considered approval and permission to ship. If there is a problem with any order, please contact me within 2 days of package receipt and I will do what I can to make it right.
While I can promise a shipping date, once an item ships, the length of time it takes to arrive is our of my hands. International shipping - I have no control over how long an item remains in customs. All customs fees are the responsibility of the buyer